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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring they have an amazing experience with our services.
- Company: Join a dynamic team focused on delivering top-notch client service in the tech industry.
- Benefits: Enjoy flexible working options, professional development opportunities, and a vibrant company culture.
- Why this job: Make a real impact by enhancing client relationships and driving continuous improvement in service delivery.
- Qualifications: Bring your strong communication skills and problem-solving abilities; experience in client management is a plus.
- Other info: Ideal for those passionate about technology and customer success in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Client Delivery Executive
The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales service delivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement.
Key Responsibilities
Client Relationship Management
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Act as an ambassador and advocate for clients.
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Own and lead the end-to-end client service experience.
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Build and maintain strong, trusted relationships through regular engagement.
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Work with leadership to shape long-term service strategies.
Client Management
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Understand client strategies and timelines to support effective planning and delivery.
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Lead client onboarding and transition activities post-contract.
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Manage ongoing client needs, including site familiarisation, best practice sharing, event coordination, and issue resolution.
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Ensure transparent and timely communication with clients at all times.
Order Management
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Support clients in placing orders and defining requirements.
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Coordinate internal teams to ensure accurate pricing, quotations, and fulfilment.
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Manage non-standard client requests and challenge assumptions to deliver better outcomes.
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Keep clients informed of progress, timelines, and potential risks.
Continuous Improvement & Support
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Identify opportunities to enhance the client experience.
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Innovate in service delivery methods and engagement approaches.
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Support proposals, audits, site tours, workshops, bids, and negotiations.
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Review and interpret performance reports, highlighting exceptions and driving resolution.
Skills, Experience & Qualifications
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Strong commercial and operational awareness.
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Proven experience in service delivery, ideally within technical infrastructure, data centre, or related environments.
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Skilled at building and managing client relationships at all levels, including C-suite.
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Excellent communication skills, both written and verbal.
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Detail-oriented, analytical, and highly confidential.
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Proficient in Microsoft Office applications.
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Strong problem-solving skills with the ability to work independently and collaboratively.
Desired Skills and Experience
Client Relationship Management
Service Delivery Management
Customer Experience (CX)
Account Management
Stakeholder Management
Customer Success
Technical Infrastructure
Data Centre Operations
Problem Solving
Communication Skills
Order Management
Contract Management
Continuous Improvement
Commercial Awareness
Microsoft Office
Service Delivery / Client Delivery roles
Account Management or Customer Success in B2B environments
Technical Infrastructure / Data Centres / Cloud Services
IT Services or Managed Services Providers (MSPs)
Telecommunications / Network Services
Operations Management with client-facing responsibilities
Escalation Management
Onboarding & Implementation
SLA Management
Business Development Support
Project Coordination
Executive-Level Engagement
Customer Sucess Manager employer: CSG Talent
Contact Detail:
CSG Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sucess Manager
✨Tip Number 1
Network with professionals in the customer success and service delivery sectors. Attend industry events, webinars, or local meetups to connect with people who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends in client relationship management and customer experience. Being knowledgeable about current best practices will not only help you stand out but also demonstrate your commitment to continuous improvement, which is key for this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and resolved issues in previous roles. Highlighting your problem-solving skills and ability to communicate effectively will resonate well with our hiring team.
✨Tip Number 4
Research StudySmarter's services and client base thoroughly. Understanding our mission and how we deliver value to clients will allow you to tailor your conversations and show genuine interest during interviews, making you a more compelling candidate.
We think you need these skills to ace Customer Sucess Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and service delivery. Use specific examples that demonstrate your ability to build trusted relationships and manage client needs effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention your experience in managing client expectations and improving service delivery, and explain why you want to work with this company.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong written and verbal communication skills. Use clear and concise language, and avoid jargon unless necessary.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your problem-solving skills. Discuss situations where you've successfully resolved client issues or improved processes, as this will demonstrate your capability to enhance the client experience.
How to prepare for a job interview at CSG Talent
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Client Delivery Executive. Familiarise yourself with client relationship management, service delivery, and continuous improvement strategies. This will help you demonstrate your knowledge and show how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a Customer Success Manager, excellent communication is key. Prepare to discuss examples where you've effectively communicated with clients, resolved issues, or managed expectations. Highlight your ability to engage with stakeholders at all levels, including C-suite executives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific instances where you've successfully navigated client issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you've used data to drive decisions or improve client experiences in the past. Mention any experience you have with performance reports or metrics, as this role requires a detail-oriented and analytical approach to client management.
