Team Leader of Accounts Receivable

Overview: 3 X 2 Hybrid. As a Global Accounts Receivable Manager, you will manage a portfolio and team to reduce delinquency while maintaining the highest standards of customer service. Someone who is highly organized and thrives in a fast-paced environment will do well in this position. Our most successful employees are service oriented and work well as team players.

Responsibilities:

• Provide strategic and tactical leadership for Global Accounts Receivable while delivering superior customer service.
• Responsible for developing and maintaining relationships with both internal and external customers.
• Create and enable results-driven, continuous improvement culture within the team that looks to win and deliver upon the mission of the company.
• Meet performance goals and targets for efficiency and quality.
• Review staff’s performance, coach/develop and assess training needs.
• Assisting account managers in the identification, acquisition, and retention of customers.
• Ensuring that customer relations are maintained at a high level.
• Review Key Performance Indicator trends and develop plans for improvement.
• Apply proactive and innovative leadership to issues impacting payment timeliness.

Qualifications:

• Qualified Member of the Chartered Institute of Credit Management preferred.
• Strong leadership skills with ability to work in a fast-paced, change management environment.
• 2 Years Leadership experience in a customer focused collections environment.
• Strong interpersonal and collaboration skills.
• Able to form, foster, and maintain strong positive business relationships across multiple business areas.
• Ability to influence and negotiate with both internal and external customers.
• Able to work independently as well as across functional team structures.
• KPI reporting experience.
• Strong attention to detail.
• Effective Oral and Written Communications Skills.
• Strong Relationship Management skills.
• Proven ability to translate business strategy into measurable objectives.

About Us: CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.