Team Lead

As a Global Accounts Receivable Manager, you will manage a portfolio and team to reduce delinquency while maintaining the highest standards of customer service. Someone who is highly organized and thrives in a fast-paced environment will do well in this position. Our most successful employees are service oriented and work well as team players.

Some of the things you will you be doing:

• Provide strategic and tactical leadership for Global Accounts Receivable while delivering superior customer service
• Responsible for developing and maintaining relationships with both internal and external customers
• Create and enable results-driven, continuous improvement culture within the team that looks to win and deliver upon the mission of the company
• Meet performance goals and targets for efficiency, and quality
• Review staff’s performance, coach/develop and assess training needs
• Assisting account managers in the identification, acquisition, and retention of customers
• Ensuring that customer relations are maintained at a high level
• Review Key Performance Indicator trends and develop plans for improvement
• Apply proactive and innovative leadership to issues impacting payment timeliness

What technical skills, experience and qualifications do you need?

• Qualified Member of the Chartered Institute of Credit Management preferred
• Strong leadership skills with ability to work in a fast paced, change management environment
• 2 years of remote leadership experience in a customer focused collections environment,
• Strong interpersonal and collaboration skills
• Able to form, foster, and maintain strong positive business relationships across multiple business areas
• Ability to influence and negotiate with both internal and external customers
• Able to work independently as well as across functional team structures
• KPI reporting experience
• Strong attention to detail
• Effective Oral and Written Communications Skills
• Strong Relationship Management skills
• Proven ability to translate business strategy into measurable objectives