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- Tasks: Lead a dynamic team to enhance customer service and reduce delinquency.
- Company: Join a global leader in accounts receivable management with a focus on teamwork.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact by driving results and fostering strong customer relationships.
- Qualifications: Leadership experience in customer-focused environments and strong relationship management skills.
- Other info: Fast-paced environment with a culture of continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
As a Global Accounts Receivable Manager, you will manage a portfolio and team to reduce delinquency while maintaining the highest standards of customer service. Someone who is highly organized and thrives in a fast-paced environment will do well in this position. Our most successful employees are service oriented and work well as team players.
Some of the things you will be doing:
- Provide strategic and tactical leadership for Global Accounts Receivable while delivering superior customer service
- Responsible for developing and maintaining relationships with both internal and external customers
- Create and enable results-driven, continuous improvement culture within the team that looks to win and deliver upon the mission of the company
- Meet performance goals and targets for efficiency, and quality
- Review staff's performance, coach/develop and assess training needs
- Assisting account managers in the identification, acquisition, and retention of customers
- Ensuring that customer relations are maintained at a high level
- Review Key Performance Indicator trends and develop plans for improvement
- Apply proactive and innovative leadership to issues impacting payment timeliness
What technical skills, experience and qualifications do you need?
- Qualified Member of the Chartered Institute of Credit Management preferred
- Strong leadership skills with ability to work in a fast paced, change management environment
- 2 years of remote leadership experience in a customer focused collections environment
- Strong interpersonal and collaboration skills
- Able to form, foster, and maintain strong positive business relationships across multiple business areas
- Ability to influence and negotiate with both internal and external customers
- Able to work independently as well as across functional team structures
- KPI reporting experience
- Strong attention to detail
- Effective Oral and Written Communications Skills
- Strong Relationship Management skills
- Proven ability to translate business strategy into measurable objectives
Team Lead in London employer: CSC
Contact Detail:
CSC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Team Lead role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Show off your leadership skills during interviews! Share specific examples of how you've led teams to success in the past, especially in fast-paced environments. Highlight your ability to foster relationships and drive results – that's what they want to hear!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let's get you that Team Lead position!
We think you need these skills to ace Team Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Lead role. Highlight your leadership experience and customer service skills, as these are key for us at StudySmarter. Show us how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Use specific examples of how you've improved processes or met performance goals in previous roles. Numbers and results speak volumes!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity and brevity. Make sure your points are easy to read and get straight to the heart of what makes you a great fit for the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at CSC
✨Know Your Numbers
Before the interview, brush up on your Key Performance Indicators (KPIs) and be ready to discuss how you've used them in previous roles. This shows you understand the metrics that matter in a Global Accounts Receivable position.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in fast-paced environments. Highlight your ability to coach and develop staff, as well as how you've fostered a results-driven culture. This will demonstrate your fit for the leadership aspect of the role.
✨Customer Service is Key
Be ready to share specific instances where you've gone above and beyond for customers. Discuss how you maintain high standards of customer service while managing accounts, as this is crucial for the role.
✨Build Relationships
Think about how you've built and maintained relationships with both internal and external stakeholders. Be prepared to discuss your interpersonal skills and how they’ve helped you influence and negotiate effectively.
