At a Glance
- Tasks: Provide Tier 2 support for document management platforms and enhance user experience.
- Company: Join a dynamic team in a hybrid work environment across EMEA.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and user enablement.
- Why this job: Make a real impact by improving how teams use cutting-edge document management technology.
- Qualifications: 5+ years in application support with strong troubleshooting and configuration skills.
The predicted salary is between 54000 - 66000 £ per year.
- Job Title
- Senior Systems Engineer
- Location
- Amsterdam, Luxembourg, UK, EMEA
- Work Schedule
- 8:30 AM to 5:30 PM CET/GMT
- Work Model
- Hybrid
- Introduction
The Senior Systems Engineer is a Tier 2 application support role combining technical troubleshooting with functional design, configuration, and user enablement for the organization’s document management platforms, primarily Laserfiche and i Manage.
The role ensures the platforms operate reliably day‑to‑day, while also improving how business teams use them through well‑designed configuration, clear documentation, and effective training.
This position works closely with business users, technical teams, and vendors to ensure the platforms meet operational, compliance, and usability needs.
The salary range for this position is €45,000 - €55,000.
Key Responsibilities
- Provide Tier 2 support for Laserfiche and/or i Manage, resolving incidents related to functionality, configuration, permissions, integrations, indexing/search, and user experience.
- Perform advanced troubleshooting across platform components, escalating to technical specialists (Senior/Expert Engineers) or vendors when required.
- Participate in major incident resolution, providing functional insights and structured investigation.
- Maintain accurate service tickets with clear diagnostics, communication, and closure in line with SLAs.
• Configure platform features including
- Repository/workspace structures
- Metadata schemas, templates, and taxonomies
- Classification and naming standards
- User workflows and forms (where applicable)
• Develop and maintain high‑quality documentation including
- Functional design documentation
- Configuration notes and support guides
- End‑user manuals and quick reference materials
- Knowledge articles for Tier 1 and global support teams
- Keep documentation current, accurate, and aligned to platform governance standards.
- Deliver training sessions, onboarding materials, and guidance for business teams and document owners.
- Provide support and coaching on best practices for metadata, permissions, search, and content organization.
- Support adoption of new platform features, upgrades, or standardized patterns.
- Support role‑based access control (RBAC) tasks including permission changes, troubleshooting, and periodic access reviews.
- Ensure platform configuration aligns with records management, compliance, and information governance policies.
- Assist in providing audit evidence for changes, configuration, and access.
- Identify recurring user issues or inefficiencies and propose functional or configuration improvements.
- Collaborate with technical and expert‑level engineers on enhancements to performance, automation, and platform reliability.
- Support release readiness, testing, and verification for upgrades, patches, or significant configuration changes.
- Required Skills & Experience
- Experience supporting or configuring Laserfiche and/or i Manage in production.
• Strong understanding of
- Metadata, templates, and classification
- Permissions/RBAC
- Search and indexing
- Document lifecycle and content management
- Ability to translate business needs into functional platform structures.
- Solid Tier 2 troubleshooting skills (permissions, search/indexing, user issues, configuration impacts).
- Experience with ITSM processes (incident, change, problem).
- Typically 5+ years in application support, systems engineering, or document management roles.
- Experience in both technical troubleshooting and functional configuration.
- Familiarity with regulated or compliance‑driven environments is preferred.
- Strong communication skills, able to support both technical teams and business users.
- High attention to detail, particularly around documentation and configuration.
- Customer‑focused, with the ability to explain platform concepts clearly.
- Proactive approach to service improvements and user enablement.
- Bachelor’s degree in IT, Information Systems, Knowledge Management, or equivalent experience.
- ITIL Foundation or willingness to obtain.
- Vendor certifications for Laserfiche and/or i Manage beneficial.
- #J-18808-Ljbffr
Senior Systems Engineer in London employer: CSC
Join our dynamic team in London as a Customer Success Manager, where you will thrive in a supportive hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and a culture that values strong client relationships, ensuring you can make a meaningful impact while enjoying a competitive incentive programme for top performers. With a focus on work-life balance and a vibrant office atmosphere, this role offers the perfect blend of professional fulfilment and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Systems Engineer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at CSC or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to CSC.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like CSC.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like CSC that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Systems Engineer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at CSC.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at CSC and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at CSC
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If CSC uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
