At a Glance
- Tasks: Manage operations and client relationships in a fast-paced, international environment.
- Company: Join a leading global financial services firm with a dynamic culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with exciting projects and career advancement opportunities.
- Why this job: Make an impact by supporting top clients and driving operational excellence.
- Qualifications: 5+ years of experience, strong communication skills, and a passion for client service.
The predicted salary is between 60000 - 75000 £ per year.
Our SPV Management UK / Global Financial Services department is looking for a Senior Manager of Operations to join our expanding team, working in a fast-paced and international environment. Some of the things you’ll be doing are listed below:
- Management Processes
- In collaboration with SPV Management UK senior leaders, manage service delivery and assist with relationship management with a hyper focus on top 25 clients.
- Manage bank account opening requirements and record the administrative process of compliance under the CSC introducer agreement with Barclays Bank.
- Manage and record the administrative process from prospective client introduction to ‘business as usual’ stage in applications such as KYCP, ViewPoint, SAP, Entity Management System, Diligent, CCH, Pythagoras and Laserfiche.
- Manage compliance with KYC requirements in the ‘business as usual’ stage and collaborate closely with the File Review Team and the KYCP / Onboarding team.
- Accountable for maintaining accurate SAP data and overseeing client invoicing to ensure appropriate chargeability and accurate, timely invoicing.
- Oversee the business unit’s debtor management in coordination with the Debtors team and servicing teams.
- Liaise with colleagues and Global Account Managers in other jurisdictions regarding mutual group clients.
- Support the SPV Management UK senior leadership team in the preparation and delivery of reporting on projects, business pipeline, compliance matters, and financial performance against key business KPIs.
- Collaborate with the Head of Company Secretarial and Head of Accounting to allocate new client portfolios effectively, ensuring high-quality service delivery and appropriate resource allocation.
- Management People
- Manage the business unit’s Administrative Support Specialist, whose main responsibility is handling incoming post for client entities and administrative support for the teams.
- Support the SPV Management senior leadership team in the implementation and ongoing management of the ‘One Team’ operating model.
- Participate in recruitment and interview processes for the business unit.
- Manage Projects
- Accountable for ad-hoc projects such as the annual client survey, IT and software projects and internal reorganisations.
- Support business unit directors with the oversight of non-UK entity services, such as Directorships for CSC Channel Islands and GSM services.
- Manage service delivery of Register of Overseas Entities registration and Process Agent services, including invoicing.
What technical skills, experience, and qualifications do you need?
- 5+ years’ relevant working experience, CSC working experience is an advantage.
- Excellent communication and organisation skills.
- Dedicated to pursuing a career in the corporate services industry.
- Confidence to work independently as well as part of a team.
- Passionate about providing quality client service.
- High level of accuracy, good attention to detail.
- Willingness to be challenged and be flexible.
- Ability to work consistently in a fast-paced environment.
- Ability to work and communicate with colleagues and clients from multiple jurisdictions.
- Business and commercial awareness.
- Creative approach to problem solving.
Senior Business Operations Specialist in London employer: CSC
At SPV Management UK, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our hybrid working model allows for flexibility, while our commitment to employee growth is evident through ongoing training and development opportunities. Join us in London, where you will be part of a collaborative team dedicated to delivering high-quality service to our top clients in a fast-paced international environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Operations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. We can’t stress enough how important it is to make those personal connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and having your own questions ready. Show them you’re genuinely interested in the role and the company!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. We believe this small gesture can make a big difference.
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Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Senior Business Operations Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Business Operations Specialist role. Highlight relevant experience and skills that match the job description, especially your management processes and compliance knowledge.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for our team. Share specific examples of how you've managed client relationships or led projects in the past, and don’t forget to show your passion for quality client service!
Showcase Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see how you can communicate effectively with both colleagues and clients.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at CSC
✨Know Your Stuff
Make sure you understand the key responsibilities of a Senior Business Operations Specialist. Familiarise yourself with terms like KYC, SAP, and compliance processes. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage service delivery and client relationships. Highlight any experience you have with financial services or operations management, as this will resonate well with the interviewers.
✨Ask Smart Questions
Come prepared with insightful questions about the company’s operations and how they measure success. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
✨Demonstrate Team Spirit
Since collaboration is key in this role, be ready to discuss how you've successfully worked within teams in the past. Share examples of how you’ve contributed to team goals and supported colleagues, especially in fast-paced environments.
