At a Glance
- Tasks: Lead global HR service delivery and modernise core People & Culture services.
- Company: Join a leading global business, legal, and financial services company.
- Benefits: Enjoy competitive salary, bonuses, and a commitment to diversity.
- Other info: Dynamic role with opportunities for growth and transformation.
- Why this job: Shape the future of HR with innovative strategies and impactful leadership.
- Qualifications: 15+ years in HR leadership with global operations experience.
The predicted salary is between 60000 - 75000 £ per year.
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East and more than 7,500 employees. We are committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success sharing bonuses or commission plans based on individual performance.
About the Role
The Vice President, HR Service Delivery is a senior global leadership role responsible for shaping, scaling, and modernizing the delivery of core People & Culture services across the enterprise. This role is pivotal in driving a seamless, compliant, and high-impact employee experience that supports business performance, retention, and long-term growth. This leader translates enterprise priorities into integrated service delivery strategies and operational excellence across a complex, global organization.
Key Responsibilities
- Strategic Leadership & Service Delivery: Define and execute a cohesive global HR service delivery strategy aligned to enterprise and business unit priorities. Lead the transformation toward a modern, scalable, and digital-first service delivery model. Ensure delivery excellence across all services with a focus on on-time, compliant, and high-quality outcomes. Embed continuous improvement methodologies to drive efficiency, cost optimization, and employee satisfaction.
- Functional Leadership: Provide executive oversight and strategic direction for global functions including Payroll, Sustainability Programs, People & Culture PMO and Communications, and Global Facilities Management.
- Operational Excellence & Governance: Establish and monitor KPIs and SLAs to measure performance. Ensure global compliance with regulatory requirements, internal controls, and governance frameworks. Drive risk mitigation strategies across all operational areas.
- People Leadership: Lead, develop, and inspire high-performing, globally dispersed teams. Foster a culture of accountability, collaboration, and innovation.
- Stakeholder Engagement & Influence: Influence decision-making through data-driven insights and strong executive presence. Partner cross-functionally to ensure integrated service delivery.
- Transformation & Innovation: Champion modernization of HR service delivery through technology, automation, and process redesign. Stay ahead of global workforce trends to ensure competitive and future-ready practices.
Success Measures
Success in this role will be measured through achievement of defined KPIs and SLAs, on-time and compliant delivery of services globally, demonstrated improvements in employee experience and service satisfaction, and effectiveness in problem solving and navigating complexity.
Qualifications & Experience
15+ years of progressive HR leadership experience, including significant experience in global HR operations or service delivery roles. Proven track record leading large-scale, global service delivery or shared services organizations.
Key Capabilities
- Strategic Thinking & Execution: Ability to translate vision into actionable plans with measurable outcomes.
- Operational Excellence: Strong focus on process discipline, governance, automation, and performance management.
- Influence & Communication: Exceptional executive presence and stakeholder engagement skills.
- Analytical & Data-Driven: Ability to synthesize data into insights and action.
- Change Leadership: Proven ability to lead transformation and modernization initiatives.
- Global Mindset: Experience balancing global consistency with local market needs.
- Problem Solving: Strong critical thinking and decision-making capabilities.
Preferred Experience
Experience embedding sustainability and ESG initiatives into HR or enterprise operations. Familiarity with AI-enabled HR technologies and digital transformation initiatives.
Global Head HR Service Delivery in London employer: CSC
Join our dynamic team in London as a Customer Success Manager, where you will thrive in a supportive hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and a culture that values strong client relationships, ensuring you can make a meaningful impact while enjoying a competitive incentive programme for top performers. With a focus on work-life balance and a vibrant office atmosphere, this role offers the perfect blend of professional fulfilment and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Global Head HR Service Delivery in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at CSC!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at CSC.
We think you need these skills to ace Global Head HR Service Delivery in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at CSC. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to CSC and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at CSC. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to CSC's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at CSC
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with CSC.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at CSC will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact CSC and how you would contribute to adapting HR strategies.
