At a Glance
- Tasks: Provide expert support for ViewPoint, ensuring operational stability and security.
- Company: Join a leading financial services firm in Amsterdam with a focus on innovation.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enhance your technical expertise.
- Why this job: Be the go-to expert in a dynamic environment, making a real impact.
- Qualifications: Strong SQL skills and experience in application support are essential.
The predicted salary is between 60000 - 80000 € per year.
The Expert Systems Engineer is a Tier 2 application support specialist responsible for the operational stability, security, and effective use of the ViewPoint application (Quantios) supporting the Global Business Solutions (GFS) business unit. This role provides deep subject matter expertise in the ViewPoint security model, configuration, data structures, reporting, and bulk data updates, acting as the primary technical authority for the application within operations. A core requirement of this role is strong Microsoft SQL Server capability, used to support complex troubleshooting, data analysis, reporting, and controlled data updates. The role partners closely with business users, vendor support, and internal technology teams to resolve complex issues, support business change, and ensure the application is used securely, accurately, and efficiently in a regulated financial services environment.
Key Responsibilities
- Provide Tier 2 support for ViewPoint, resolving complex incidents and service requests escalated from Tier 1
- Diagnose issues across application configuration, data, reporting, and security layers
- Manage incidents through to resolution, ensuring clear documentation and stakeholder communication
- Own and administer the ViewPoint security model, including role‑based access control, segregation of duties, and data ringfencing
- Enhance and maintain ViewPoint configuration to support evolving business requirements
- Assess the impact of configuration changes and ensure operational readiness
- Support testing and validation of configuration changes prior to production deployment
- Provide advanced SQL support for ViewPoint, including:
- Writing and analysing complex SQL queries, stored procedures, views, etc.
- Investigating data integrity, reconciliation, and reporting issues
- Supporting extracts and operational reporting
- Perform controlled data fixes and updates in line with change management and audit requirements
- Perform bulk data updates, uploads, and corrections using approved tools and processes
- Validate data accuracy and completeness following updates
- Investigate data issues, reconciliations, and discrepancies raised by the business
- Ensure data changes comply with governance, audit, and change management standards
- Support and maintain ViewPoint reporting, including standard and ad‑hoc reports
- Troubleshoot reporting issues related to data quality, permissions, or configuration
- Write and prepare reports and other materials for internal and external audiences
- Work with business users to understand reporting requirements and translate them into effective solutions
- Integrate data from multiple data sets via APIs and/or data layer integrations, analyse and interpret complex data sets and make findings relevant and actionable for both internal and external stakeholders
- Participate in major incidents involving ViewPoint, providing application‑level expertise
- Lead or contribute to root cause analysis for recurring or high‑impact issues
- Support application releases, vendor patches, and upgrades, including pre‑ and post‑deployment validation
- Liaise with Quantios support to escalade defects, track resolutions, and apply fixes
- Create and maintain ViewPoint‑specific runbooks, configuration guides, and support documentation
- Document security models, data processes, and reporting logic
- Contribute to knowledge transfer and support readiness across the wider team
- Identify opportunities to improve ViewPoint stability, usability, and support efficiency
- Recommend enhancements to processes, controls, and automation where appropriate
- Stay current with ViewPoint functionality, vendor updates, and best practices
Required Skills & Experience
- Strong hands‑on experience supporting ViewPoint (Quantios) in a production environment
- Deep understanding of:
- ViewPoint security and access control model
- Application configuration and administration
- Underlying data structures and reporting
- Bulk data update processes and controls
- Advanced Microsoft SQL Server skills, including:
- Complex querying and data analysis
- Performance troubleshooting and optimization
- Reporting and data extract support
- Experience using SSIS or other integration/ETL tools
- Strong analytical skills for troubleshooting data and reporting issues
- Typically 5+ years of experience in application support
- Demonstrated experience operating in a Tier 2 application support role
- Experience supporting applications in a financial services or regulated environment is strongly preferred
- Recognized subject‑matter expert with a high level of ownership and accountability
- Strong communication skills, able to engage confidently with business users and auditors
- Detail‑oriented with a strong focus on accuracy, controls, and risk management
- Ability to manage multiple priorities while maintaining service quality
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
- ITIL Foundation or higher
Expert Systems Engineer - Advanced SQL / Viewpoint (Quantios) in London employer: CSC
As an Expert Systems Engineer at our Amsterdam location, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages growth within the financial services sector. Join us to be part of a team that values your expertise and fosters a commitment to operational excellence and security.
StudySmarter Expert Advice🤫
We think this is how you could land Expert Systems Engineer - Advanced SQL / Viewpoint (Quantios) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ViewPoint or SQL. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your SQL queries and troubleshooting techniques. Be ready to discuss how you've tackled complex issues in the past, especially in a financial services context.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining us at StudySmarter. Tailor your application to highlight your experience with ViewPoint and SQL.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your expertise and enthusiasm for the role.
We think you need these skills to ace Expert Systems Engineer - Advanced SQL / Viewpoint (Quantios) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Expert Systems Engineer role. Highlight your experience with ViewPoint, SQL Server, and any relevant application support roles. We want to see how your skills match what we're looking for!
Showcase Your SQL Skills:Since advanced SQL skills are a must, don’t hold back! Include specific examples of complex queries or data analysis you've done in the past. This will help us see your technical prowess right away.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. Explain why you're interested in the role and how your background makes you a great fit. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CSC
✨Know Your SQL Inside Out
Make sure you brush up on your advanced SQL skills before the interview. Be prepared to discuss complex queries, stored procedures, and how you've used SQL for troubleshooting and reporting in past roles. Practising some real-world scenarios can really help you stand out.
✨Understand ViewPoint Like a Pro
Since this role revolves around the ViewPoint application, take the time to familiarise yourself with its security model, configuration, and data structures. Being able to speak confidently about your experience with ViewPoint will show that you're not just a good fit, but a great one.
✨Communicate Clearly and Confidently
You'll need to engage with business users and auditors, so practice articulating your thoughts clearly. Prepare examples of how you've resolved complex issues in the past, focusing on your communication style and how you kept stakeholders informed throughout the process.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific incidents where you diagnosed and resolved issues in a Tier 2 support role. Highlight your analytical skills and how you approach troubleshooting, especially in a regulated environment. This will demonstrate your ability to handle the challenges of the position.
