At a Glance
- Tasks: Lead global HR initiatives and ensure top-notch support for employees across all regions.
- Company: Dynamic organisation focused on people and culture, based in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to continuous improvement and operational excellence.
- Why this job: Shape the future of HR while making a real impact on employee experiences.
- Qualifications: Extensive HR leadership experience and strong commercial acumen required.
The predicted salary is between 90000 - 110000 £ per year.
- Description
- Director of HR Business Partnership
- Department: Shared Services
Working Pattern: Hybrid (3 days per week in the office following successful completion of the probation period)
Working Hours: 37,5 hours per week
We are looking for an experienced Director of HR Business Partnership to lead our global People Advisory function, ensuring consistent, high-quality, and compliant HR support across all regions.
You will oversee employee relations, policy interpretation, manager support, wellbeing, onboarding, and other people matters while building a scalable and efficient global service model.
Working closely with Strategic People Business Partners and other People & Culture teams, you will ensure seamless collaboration, clear ownership of people matters, and an exceptional employee and manager experience.
Some of the things you’ll be doing
- Lead the design and evolution of the global People Advisory operating model, ensuring a consistent, efficient, and high-quality service across all regions.
- Oversee the delivery of core People Advisory services, including employee relations, manager coaching, policy interpretation, onboarding and offboarding, wellbeing, workforce planning, and employee lifecycle support.
- Establish service standards, governance, case ownership, and operating procedures that deliver a seamless and compliant employee experience.
- Inspire, coach, and develop regional People Advisory teams, fostering a culture of collaboration, accountability, inclusion, and continuous improvement.
- Partner with senior business leaders, Strategic People Business Partners, and other People & Culture teams to deliver integrated people solutions that support business objectives.
- Act as the senior escalation point for complex employee relations matters, providing commercially balanced, legally compliant, and people-focused guidance.
- Drive organisational effectiveness by optimising team structures, workforce planning, and service delivery models to support future business growth.
- Develop clear intake and case management processes, ensuring employees and managers receive timely, consistent, and high-quality support.
- Monitor service performance through KPIs, data, and employee insights, using analytics to identify trends, mitigate risks, and continuously improve the employee experience.
- Champion operational excellence by streamlining processes, enhancing governance, and ensuring consistent application of policies across multiple jurisdictions.
- Play a key role in delivering global People & Culture initiatives and transformation programmes, helping to shape the future of the HR function.
What technical skills, experience, and qualifications do you need?
- Extensive senior HR leadership experience within large, complex, and international organisations, with a proven track record of leading high-performing People teams.
- Deep expertise in employee relations, employment legislation, policy governance, and the delivery of scalable, best-in-class People Advisory services.
- Demonstrated experience leading and developing global or multi-country HR teams, driving consistency while adapting to regional and local requirements.
- Strong commercial acumen with the ability to influence and challenge senior stakeholders, build trusted partnerships, and translate business priorities into effective people strategies.
- Proven success in designing and optimising HR operating models, improving service delivery, and leading organisational and cultural transformation.
- Excellent analytical, problem-solving, and decision-making skills, with a data-driven approach to continuous improvement and operational excellence.
- Outstanding communication, leadership, and coaching capabilities, with the ability to inspire teams and lead through change.
- A bachelor's degree in Human Resources, Business, or a related discipline, or equivalent professional experience.
We welcome candidates whose expertise has been gained through a combination of professional experience, qualifications, and continuous development.
- Extensive progressive HR leadership experience, including senior leadership responsibility within global or multinational organisations.
- Key Competencies
To succeed in this role, you will be a collaborative and commercially minded HR leader with the ability to balance strategic thinking with operational excellence in a fast-paced, global environment.
- Operational Excellence
- A proven ability to design, optimise, and deliver high-performing HR operations that enhance the employee experience and drive business outcomes.
- Global Leadership
- Experience leading and inspiring diverse, geographically dispersed teams while fostering an inclusive, high-performance culture.
- Commercial Judgement & Risk Management
- Confident in navigating complex employee relations matters, balancing commercial priorities with legal compliance and sound decision-making.
- Strategic Stakeholder Management
- Skilled at building trusted relationships, influencing senior leaders, and partnering effectively across HR and the wider business.
- People Leadership & Coaching
- Passionate about developing high-performing teams through coaching, mentoring, and empowering others to succeed.
- Service Design & Governance
- Expertise in creating scalable HR service models, establishing governance frameworks, and driving consistency across global operations.
- Continuous Improvement & Data-Driven Decision Making
- Comfortable using data, insights, and performance metrics to identify opportunities, improve service delivery, and support strategic decision-making.
Director of HR Business Partnership in London employer: CSC
Join our dynamic team in London as a Customer Success Manager, where you will thrive in a supportive hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and a culture that values strong client relationships, ensuring you can make a meaningful impact while enjoying a competitive incentive programme for top performers. With a focus on work-life balance and a vibrant office atmosphere, this role offers the perfect blend of professional fulfilment and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Director of HR Business Partnership in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at CSC!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at CSC.
We think you need these skills to ace Director of HR Business Partnership in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at CSC. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to CSC and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at CSC. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to CSC's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at CSC
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with CSC.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at CSC will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact CSC and how you would contribute to adapting HR strategies.
