Head of Client Product – Financial Institutions
Location: EMEA Global ( Dublin, London or Luxembourg)
Department: GFS
Vacancy type: Permanent, Full time, Hybrid
The position
The Head of Client Product – Financial Institutions owns CSC’s end-to-end client product strategy for financial institutions across EMEAglobally, covering banks and near-banks including trust, securitisations, aviation finance, insurance, pensions, and related structures. This role sets the segment’s strategic architecture, pricing model contribution, and market-facing product positioning. You will translate market insight into product development, support complex mandates, and enable scalable, high-quality global delivery through a defined target operating model. Success requires deep segment expertise, strong stakeholder leadership, and a credible external voice with clients, intermediaries, and industry forums.
Your responsibilities
- Own the end-to-end client product segment strategy for Financial Institutions across EMEAglobally (banks and near-banks including trust, securitisations, aviation finance, insurance, pensions, and related structures)
- Define the segment’s strategic architecture, including product positioning, value proposition, service scope, and go-to-market priorities
- Partner with commercial and finance stakeholders to contribute to CSC’s pricing model for the segment, including value-based packaging and commercial guardrails
- Drive market insight and competitive intelligence to identify growth opportunities, client pain points, and emerging regulatory/operating trends
- Lead product development and enhancement initiatives, from concept to launch, ensuring readiness across sales, delivery, risk, and technology
- Provide senior support on complex mandates, proposals, and solution design, acting as accountable product owner and escalation point
- Ensure strong global client delivery by defining and governing the target operating model, including handoffs, controls, and service standards
- Build a sustainable relationship coverage structure with clear ownership across product, sales, and delivery stakeholders, enabling consistent client outcomes
- Represent CSC externally as a credible product voice through client meetings, industry engagement, and thought leadership contributions
Your profile
- Proven progressive experience in financial institutions servicing and/or product leadership (e.g., banking, fiduciary, structured finance, insurance, pensions, corporate services, asset servicing, or adjacent professional services)
- Strong working knowledge of banks and near-banks operating models and client expectations, including trust, securitisations, aviation finance, insurance, and pensions
- Proven ability to translate market insight into product strategy, service design, and commercial outcomes (growth, retention, margin discipline
- Experience supporting complex client mandates, including multi-jurisdictional structures and tailored operating requirements
- Demonstrated leadership across cross-functional stakeholders (sales, delivery, operations, technology, risk, legal, finance) with clear accountability and governance
- Strong executive communication skills, including the ability to present credibly to senior client stakeholders and internal leadership
- Fluency in English
Preferred Qualifications
- Experience operating across multiple EMEA jurisdictions globally including EMEA and collaborating with global teams to deliver standardized yet flexible solutions
- Familiarity with regulatory and operational considerations impacting financial institutions servicing (e.g., outsourcing expectations, AML/KYC, reporting, governance models)
- Experience designing or governing target operating models, service controls, and scalable coverage structures
