Global Process Design Lead, Global Financial Solutions

Job Description

• Global Process Design Lead, Global Financial Solutions
• Business Unit: Global Financial Solutions
• Work Mode: Hybrid (3 days per week onsite)

CSC’s Global Financial Solutions (“GFS”) business unit is transforming from an office-led organisation into a globally integrated business.

At present, core processes — accounting and reporting, company secretarial, directorships and payments — are operated locally, on a country-by-country basis, resulting in duplication, manual handoffs and inconsistent standards.

GFS is seeking a Global Process Design Lead to move the business from fragmented, locally operated processes to a single standardised and automated global process set.

Reporting into the Service Delivery & Process workstream of the Transformation Management Office, the role is responsible for designing the end-to-end target processes and the Global Process Ownership (GPO) model — the standards, key performance indicators, controls and handoffs that enable clients to receive a consistent service, to a consistent standard, wherever GFS delivers it, while regulated execution remains local.

The role requires a process transformation specialist who designs the target process rather than incrementally improving the current one, with strong process expertise, the rigour to establish a single global standard, and the ability to transfer process ownership from local teams while maintaining delivery.

This is a transformation and design role; the Global Process Design Lead designs the target processes and the GPO framework and hands them to the permanent Global Process Owners to operate.

• Some of the things you will be doing
• Design the end-to-end target processes, covering current state, key issues, target state and the gap to be closed.
• Remove duplication, handoffs and rework, and consolidate local variants into a single global process.
• Identify automation and efficiency opportunities and quantify the associated benefits (FTE, cycle time, error rate).
• Determine which processes require a Global Process Owner (accounting and reporting, company secretarial, directorships, payments).
• Define the Global Process Owner role, including standards, key performance indicators, controls and handoffs.
• Design the global-standard and local-execution split, and the associated exception route.
• Align the process taxonomy with the GFS taxonomy and the Control Frameworks workstream.
• Sequence the migration from fragmented to standardised processes on a process-by-process basis.
• Chair the Global Process Owners working group and refer unresolved scope and centralise-versus-local decisions to workstream governance.
• What Success Looks Like
• A single, standardised and documented global process set replaces country-by-country variants.
• A defined GPO framework standards, key performance indicators, controls, handoffs and exception routes - is ready to transfer to named Global Process Owners.
• A quantified efficiency and automation case (FTE, cycle time, error rate) underpins the target design.
• The process taxonomy is aligned with the GFS taxonomy and the control framework.
• A sequenced migration path from fragmented to standardised processes is established.
• Regulated activity remains local by design, with all other activity standardised.

What technical skills, experience and qualifications do you need?

• A demonstrable record of standardising fragmented, country-by-country processes into a single global standard.
• Expertise in end-to-end process design, mapping and re-engineering (Lean, Six Sigma or equivalent).
• Experience identifying automation and efficiency opportunities and developing the supporting benefits case.
• A working knowledge of automation and workflow tooling and its practical application.
• Experience designing Global Process Ownership frameworks, including standards, KPIs, controls, handoffs and exception routes.
• Experience in process taxonomy design.
• Domain knowledge of SPV services: accounting and reporting, company secretarial, directorships and payments.
• A transformation mindset, with a focus on redesigning rather than incrementally improving processes.
• Strong analytical process expertise, with the ability to identify duplication, rework and manual workarounds.
• Rigour in setting and maintaining standards and in managing local exceptions.
• Systems thinking across interconnected processes and their controls.
• The ability to transfer process ownership across jurisdictions while maintaining delivery.
• A focus on simplification and proportionate design

About Us

At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers.

Curiosity fuels our innovation and productivity drives our results.

This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours.

We empower our employees to bring the right solutions to market to meet customer demand.

That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.
• We have been voted a Top Workplace every year since 2006.
• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.

When applying for this role, please note that additional background checks may be carried out and an original of your criminal record (n*3) may be requested as evidence of integrity justified with regard to the specific needs of the position to be filled.

About The Team

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients.

We exceed expectations by adapting client ambitions and goals as our own.

This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years.

It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours.

We empower our colleagues to bring the right solutions to market to meet client demand.

That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations.

Specific details for this position will be discussed during the interview process.

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