At a Glance
- Tasks: Provide expert support for ViewPoint, ensuring operational stability and security.
- Company: Join a leading financial services firm in Amsterdam with a focus on innovation.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Be the go-to expert for cutting-edge applications and make a real impact.
- Qualifications: 5+ years in application support, strong SQL skills, and a detail-oriented mindset.
The predicted salary is between 60000 - 80000 € per year.
The Expert Systems Engineer is a Tier 2 application support specialist responsible for the operational stability, security, and effective use of the ViewPoint application (Quantios) supporting the Global Business Solutions (GFS) business unit. This role provides deep subject matter expertise in the ViewPoint security model, configuration, data structures, reporting, and bulk data updates, acting as the primary technical authority for the application within operations. A core requirement of this role is strong Microsoft SQL Server capability, used to support complex troubleshooting, data analysis, reporting, and controlled data updates. The role partners closely with business users, vendor support, and internal technology teams to resolve complex issues, support business change, and ensure the application is used securely, accurately, and efficiently in a regulated financial services environment.
Key Responsibilities
- Provide Tier 2 support for ViewPoint, resolving complex incidents and service requests escalated from Tier 1
- Diagnose issues across application configuration, data, reporting, and security layers
- Manage incidents through to resolution, ensuring clear documentation and stakeholder communication
- Own and administer the ViewPoint security model, including role‑based access control, segregation of duties, and data ringfencing
- Enhance and maintain ViewPoint configuration to support evolving business requirements
- Assess the impact of configuration changes and ensure operational readiness
- Support testing and validation of configuration changes prior to production deployment
- Provide advanced SQL support for ViewPoint, including:
- Writing and analysing complex SQL queries, stored procedures, views, etc.
- Investigating data integrity, reconciliation, and reporting issues
- Supporting extracts and operational reporting
- Perform controlled data fixes and updates in line with change management and audit requirements
- Perform bulk data updates, uploads, and corrections using approved tools and processes
- Validate data accuracy and completeness following updates
- Investigate data issues, reconciliations, and discrepancies raised by the business
- Ensure data changes comply with governance, audit, and change management standards
- Support and maintain ViewPoint reporting, including standard and ad‑hoc reports
- Troubleshoot reporting issues related to data quality, permissions, or configuration
- Write and prepare reports and other materials for internal and external audiences
- Work with business users to understand reporting requirements and translate them into effective solutions
- Integrate data from multiple data sets via APIs and/or data layer integrations, analyse and interpret complex data sets and make findings relevant and actionable for both internal and external stakeholders
- Participate in major incidents involving ViewPoint, providing application‑level expertise
- Lead or contribute to root cause analysis for recurring or high‑impact issues
- Support application releases, vendor patches, and upgrades, including pre‑ and post‑deployment validation
- Liaise with Quantios support to escalade defects, track resolutions, and apply fixes
- Create and maintain ViewPoint‑specific runbooks, configuration guides, and support documentation
- Document security models, data processes, and reporting logic
- Contribute to knowledge transfer and support readiness across the wider team
- Identify opportunities to improve ViewPoint stability, usability, and support efficiency
- Recommend enhancements to processes, controls, and automation where appropriate
- Stay current with ViewPoint functionality, vendor updates, and best practices
Required Skills & Experience
- Strong hands‑on experience supporting ViewPoint (Quantios) in a production environment
- Deep understanding of:
- ViewPoint security and access control model
- Application configuration and administration
- Underlying data structures and reporting
- Bulk data update processes and controls
- Advanced Microsoft SQL Server skills, including:
- Complex querying and data analysis
- Performance troubleshooting and optimization
- Reporting and data extract support
- Experience using SSIS or other integration/ETL tools
- Strong analytical skills for troubleshooting data and reporting issues
- Typically 5+ years of experience in application support
- Demonstrated experience operating in a Tier 2 application support role
- Experience supporting applications in a financial services or regulated environment is strongly preferred
- Recognized subject‑matter expert with a high level of ownership and accountability
- Strong communication skills, able to engage confidently with business users and auditors
- Detail‑oriented with a strong focus on accuracy, controls, and risk management
- Ability to manage multiple priorities while maintaining service quality
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
- ITIL Foundation or higher
Expert Systems Engineer - Advanced SQL / Viewpoint (Quantios) employer: CSC
As an Expert Systems Engineer at our Amsterdam location, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages growth and learning. Join us to be part of a team that values your expertise and fosters a sense of belonging while working on impactful projects in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Expert Systems Engineer - Advanced SQL / Viewpoint (Quantios)
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to SQL and application support. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository with examples of your SQL queries, reports, or any projects you've worked on. This gives potential employers a taste of what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Expert Systems Engineer - Advanced SQL / Viewpoint (Quantios)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ViewPoint and SQL Server. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills:Since this role involves troubleshooting and resolving complex issues, make sure to include examples of how you've tackled similar challenges in the past. We appreciate candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at CSC
✨Know Your SQL Inside Out
Make sure you brush up on your advanced SQL skills before the interview. Be prepared to discuss complex queries, stored procedures, and how you've used SQL in past roles. Practising real-world scenarios can help you articulate your experience effectively.
✨Understand ViewPoint Like a Pro
Since this role revolves around the ViewPoint application, dive deep into its security model, configuration, and reporting capabilities. Familiarise yourself with common issues and solutions related to ViewPoint, so you can demonstrate your expertise during the interview.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've diagnosed and resolved complex incidents in previous roles. Highlight your analytical skills and how you've managed to maintain operational stability in a regulated environment, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Strong communication is key, especially when liaising with business users and stakeholders. Practice explaining technical concepts in simple terms, and be ready to discuss how you've collaborated with teams to enhance application usability and support efficiency.
