At a Glance
- Tasks: Build strong relationships with clients and provide strategic insights to enhance their brand management.
- Company: Join a leading Digital Brand Services team in a dynamic London office.
- Benefits: Hybrid work model, competitive salary, and an incentive program for top performers.
- Other info: Opportunity to work with senior stakeholders and grow in a fast-paced environment.
- Why this job: Make a real impact by helping Fortune 1000 clients protect their global brands online.
- Qualifications: 3+ years in account management and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Location: London, UK
Hours: Monday–Friday, 9:00–17:30 BST
Work Model: Hybrid (3 days in the London office, 2 days remote)
Foreign language: Fluent in German and English
We are looking for a Client Success Manager (CSM) to join our Digital Brand Services (DBS) team. In this role, you will work closely with Fortune 1000 clients, building strong relationships and helping them protect and manage their global brands online. This is a client relationship and customer success role, focused on account management, client satisfaction, and strategic guidance. It is not a sales position, although you will work closely with the sales team to support account growth when relevant. This role is not commission-based, but there is an incentive program for top performers.
Key Responsibilities
- Build and maintain strong relationships with B- and C-level client stakeholders
- Act as the primary point of contact for assigned client accounts
- Provide strategic insights, analytics, and recommendations to clients
- Ensure high client satisfaction, retention, and long-term relationships
- Partner with internal teams to ensure client requests and projects are delivered successfully
- Conduct client presentations and business review meetings
- Maintain accurate account information in the CRM system
- Stay up to date on industry trends affecting clients’ digital brands
Requirements
- 3+ years of B2B Account Management, Client Success, or Customer Relationship Management experience
- Experience working with senior stakeholders (Director/C-level)
- Strong communication, organization, and problem-solving skills
- Ability to manage multiple client priorities in a fast-paced environment
- Strong customer service mindset
- Interest in technology and the Internet ecosystem
- Salesforce CRM experience is a plus
- Background in domains, brand protection, cybersecurity, or digital services is beneficial but not required
- Additional languages are a plus
Customer Success Manager - German Speaker employer: CSC
As a Customer Success Manager at our London office, you will thrive in a dynamic and supportive work culture that prioritises employee growth and satisfaction. With a hybrid work model, you can enjoy the flexibility of remote work while collaborating with a talented team dedicated to helping Fortune 1000 clients succeed in managing their global brands. Our commitment to professional development, coupled with an incentive programme for top performers, makes us an exceptional employer for those seeking meaningful and rewarding careers.
