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- Tasks: Lead a dynamic team to enhance customer relations and reduce delinquency.
- Company: Global leader in accounts receivable management based in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving results and improving customer experiences.
- Qualifications: Leadership experience in collections and strong relationship management skills.
- Other info: Fast-paced environment with a focus on continuous improvement and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
As a Global Accounts Receivable Manager, you will manage a portfolio and team to reduce delinquency while maintaining the highest standards of customer service. Someone who is highly organized and thrives in a fast-paced environment will do well in this position. Our most successful employees are service oriented and work well as team players.
Responsibilities
- Provide strategic and tactical leadership for Global Accounts Receivable while delivering superior customer service.
- Responsible for developing and maintaining relationships with both internal and external customers.
- Create and enable results-driven, continuous improvement culture within the team that looks to win and deliver upon the mission of the company.
- Meet performance goals and targets for efficiency and quality.
- Review staff’s performance, coach/develop and assess training needs.
- Assisting account managers in the identification, acquisition, and retention of customers.
- Ensuring that customer relations are maintained at a high level.
- Review Key Performance Indicator trends and develop plans for improvement.
- Apply proactive and innovative leadership to issues impacting payment timeliness.
Qualifications
- Qualified Member of the Chartered Institute of Credit Management preferred.
- Strong leadership skills with ability to work in a fast paced, change management environment.
- 2 Years Leadership experience in a customer focused collections environment.
- Strong interpersonal and collaboration skills.
- Able to form, foster, and maintain strong positive business relationships across multiple business areas.
- Ability to influence and negotiate with both internal and external customers.
- Able to work independently as well as across functional team structures.
- KPI reporting experience.
- Strong attention to detail.
- Effective Oral and Written Communications Skills.
- Strong Relationship Management skills.
- Proven ability to translate business strategy into measurable objectives.
Credit and Collections Manager employer: CSC
Contact Detail:
CSC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit and Collections Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Credit and Collections Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to accounts receivable and customer service. This will help you tailor your answers and show that you're not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams in fast-paced environments and improved processes. Highlight your ability to foster relationships and drive results – that's what they'll want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Credit and Collections Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit and Collections Manager role. Highlight your leadership experience and customer service skills, as these are key for us. Use specific examples that showcase your ability to manage teams and improve performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Accounts Receivable team. Mention your experience in a fast-paced environment and how you’ve successfully built relationships with customers.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved! Include metrics or KPIs that demonstrate your success in previous roles. This will help us see how you can contribute to our mission of delivering superior customer service.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at CSC
✨Know Your Numbers
As a Credit and Collections Manager, you'll need to be familiar with KPIs and performance metrics. Brush up on relevant statistics from your previous roles, and be ready to discuss how you've used data to drive improvements in collections and customer service.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to lead a team in a fast-paced environment. Prepare anecdotes that demonstrate how you've coached team members, managed change, and fostered a results-driven culture.
✨Build Rapport with Interviewers
Since relationship management is key in this position, practice building rapport during the interview. Be personable and engage with your interviewers by asking insightful questions about their experiences and the company culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific challenges you've faced in collections or customer service, and prepare to explain how you approached these situations and what the outcomes were.
