At a Glance
- Tasks: Build relationships with top executives and provide strategic insights to enhance their online presence.
- Company: Join a leading Digital Brand Services company with a focus on client success.
- Benefits: Enjoy a hybrid work model, competitive salary, and an incentive program for top performers.
- Other info: Dynamic environment with opportunities for networking and professional growth.
- Why this job: Make a real impact by helping Fortune 1000 companies grow and protect their brands online.
- Qualifications: 3+ years in B2B Account Management and excellent communication skills required.
The predicted salary is between 36000 - 60000 € per year.
We are currently seeking a Client Success Manager (CSM) for our Digital Brand Services (DBS) business division. As a CSM in DBS, you will interact with decision-makers at Fortune 1000 companies to help them grow and protect their global brands online. This position requires extensive client contact, including face-to-face meetings, and the ability to present complex information in a clear and concise manner. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed. This position is not commission based, but there is an incentive program for top performers.
Responsibilities:
- Build relationships with B and C-Level Executives to gain a deep understanding of customers’ business and goals/KPIs;
- Proactively educate clients about industry developments and potential impacts to their business and online strategy;
- Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC;
- Serve as primary point of contact for account, and partner with CSC operational teams to ensure all requests and projects are completed on time and on budget;
- Manage customer relationships to ensure retention and satisfaction in assigned accounts;
- Partner with Sales to develop and execute on account plans;
- Identify and help develop additional client contacts within assigned accounts;
- Identify and generate new Sales leads;
- Provide budget projections and conduct contract and price negotiations for assigned accounts;
- Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams;
- Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system;
- Keep up to date on industry news;
- Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars;
- Sharing sales, product knowledge and ideas with other team members.
Qualifications:
- 3+ years B2B Account Management experience;
- Comfort and experience working with B and C-level executives;
- A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment;
- Excellent analytical and problem-solving skills;
- Ability to think proactively and strategically to meet the clients’ needs;
- Relentless dedication to outstanding customer service;
- Ability to handle escalated client issues with a steady hand;
- Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet;
- Strong negotiation skills and business acumen;
- Quick learner with a demonstrated passion for technology and the Internet ecosystem;
- Ability to work as part of a team and collaborate effectively with colleagues;
- Salesforce CRM experience preferred, but not required;
- Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required;
- Multi-lingual preferred, but not required.
Client Success Manager employer: CSC
As a Client Success Manager at our London office, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With a hybrid work model, you can enjoy the flexibility of remote work while still engaging face-to-face with industry leaders, all within a company that values outstanding customer service and offers an incentive programme for top performers. Join us to make a meaningful impact on global brands and advance your career in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and industry trends. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Attend industry events, webinars, or even casual meet-ups. Building relationships with people in the field can open doors and give you insider info on job opportunities.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Client Success Manager. Highlight your B2B customer service skills and how you've successfully managed client relationships in the past.
✨Tip Number 4
Don’t forget to follow up! After meetings or interviews, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Client Success Manager role. Highlight your B2B account management experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how your background aligns with our goals at StudySmarter. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Be clear, concise, and professional in your writing – it’s a great way to demonstrate your ability to present complex information.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at CSC
✨Know Your Client Success Basics
Before the interview, brush up on your understanding of client success management. Familiarise yourself with key concepts like relationship building and customer retention strategies. This will help you speak confidently about how you can contribute to the company's goals.
✨Research the Company and Its Clients
Dive deep into the company’s background and its major clients, especially those in the Fortune 1000. Understanding their business models and challenges will allow you to tailor your responses and demonstrate how you can add value to their specific needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated client issues. Prepare examples from your past experience where you successfully navigated challenging situations, showcasing your analytical and negotiation skills.
✨Showcase Your Communication Skills
As a Client Success Manager, clear communication is key. Practice articulating complex information in a simple way. You might even want to prepare a mock presentation to demonstrate your ability to convey strategic insights effectively, just as you would in a client meeting.
