At a Glance
- Tasks: Support global B2B clients by handling inquiries and troubleshooting issues.
- Company: Join a dynamic tech company passionate about service excellence.
- Benefits: Enjoy competitive salary, flexible hybrid work, and comprehensive training.
- Other info: Collaborative team culture with excellent growth opportunities.
- Why this job: Make a real impact while building relationships with clients in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are hiring a Client Service Partner to support global B2B clients in the technology and web services sector. In this role, you will serve as the main point of contact for CSC’s internet products, handling inquiries, troubleshooting issues, and ensuring the security of clients’ domain portfolios and digital assets in collaboration with internal teams.
Experience in retail, hospitality, tourism, patient services, or restaurant environments is highly valued, as the role requires delivering exceptional service in a fast-paced setting. We provide full training and growth opportunities and you bring the energy and commitment to deliver world-class service.
Some of the tasks you will be responsible for:
- Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
- Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
- Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
- Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
- Product Knowledge: Be a trusted partner for your clients by developing and maintaining an in-depth understanding of our services, and to communicate industry changes and new product offerings.
- Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
- Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.
What technical skills, experience, and qualifications do you need?
- Fluent in English. Any additional foreign language skills would be a plus.
- Experience working in a customer-centric environment, industry and/or role.
- Effective written and verbal communication skills.
- Ability to think critically and be solution oriented.
- Strong Microsoft Office skills including MS Excel, Word, and Outlook.
- Ability to learn, adapt to, and discuss new technology.
- Tenacity and agility to balance varying priorities and inquiries from internal and external customers.
- Ability to work independently, as well as on a team.
- Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment.
- Previous experience of producing quality results with high attention to detail.
- Ability to be direct, open, and honest when communicating with clients and co-workers.
What You Can Expect from Us
We offer a dynamic, fast-paced environment centered on delivering an exceptional client experience. You’ll receive comprehensive training on our business and industry, hands-on learning, and dedicated mentorship to support your onboarding and growth. You’ll work within a collaborative team led by supportive leaders committed to your development, with access to ongoing training resources, including OpenSesame. We also provide a flexible hybrid schedule and a strong mission and values focused on world-class client service.
Client Services Representative - B2B employer: CSC
CSC is an exceptional employer that fosters a dynamic work culture in London, offering a hybrid work model that promotes flexibility and work-life balance. Employees benefit from robust growth opportunities within a global team, alongside the chance to engage in meaningful work protecting major brands' intellectual property. With a strong emphasis on collaboration and innovation, CSC provides a supportive environment where attention to detail and effective communication are highly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Representative - B2B
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CSC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CSC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Representative - B2B
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CSC:Your cover letter is your chance to shine! Tell us why you want to work at CSC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CSC!
How to prepare for a job interview at CSC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
