At a Glance
- Tasks: Support global B2B clients by handling inquiries and troubleshooting issues.
- Company: Join a dynamic tech company passionate about service excellence.
- Benefits: Enjoy competitive salary, flexible hybrid work, and comprehensive training.
- Other info: Collaborative team culture with excellent growth opportunities.
- Why this job: Make a real impact while building relationships with clients in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are hiring a Client Service Partner to support global B2B clients in the technology and web services sector. In this role, you will serve as the main point of contact for CSC’s internet products, handling inquiries, troubleshooting issues, and ensuring the security of clients’ domain portfolios and digital assets in collaboration with internal teams.
Experience in retail, hospitality, tourism, patient services, or restaurant environments is highly valued, as the role requires delivering exceptional service in a fast-paced setting. We provide full training and growth opportunities and you bring the energy and commitment to deliver world-class service.
Some of the tasks you will be responsible for:
- Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
- Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
- Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
- Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
- Product Knowledge: Be a trusted partner for your clients by developing and maintaining an in-depth understanding of our services, and to communicate industry changes and new product offerings.
- Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
- Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.
What technical skills, experience, and qualifications do you need?
- Fluent in English. Any additional foreign language skills would be a plus.
- Experience working in a customer-centric environment, industry and/or role.
- Effective written and verbal communication skills.
- Ability to think critically and be solution oriented.
- Strong Microsoft Office skills including MS Excel, Word, and Outlook.
- Ability to learn, adapt to, and discuss new technology.
- Tenacity and agility to balance varying priorities and inquiries from internal and external customers.
- Ability to work independently, as well as on a team.
- Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment.
- Previous experience of producing quality results with high attention to detail.
- Ability to be direct, open, and honest when communicating with clients and co-workers.
What You Can Expect from Us
We offer a dynamic, fast-paced environment centered on delivering an exceptional client experience. You’ll receive comprehensive training on our business and industry, hands-on learning, and dedicated mentorship to support your onboarding and growth. You’ll work within a collaborative team led by supportive leaders committed to your development, with access to ongoing training resources, including OpenSesame. We also provide a flexible hybrid schedule and a strong mission and values focused on world-class client service.
Client Services Representative - B2B employer: CSC
CSC is an exceptional employer that fosters a dynamic work culture in London, offering a hybrid work model that promotes flexibility and work-life balance. Employees benefit from robust growth opportunities within a global team, alongside the chance to engage in meaningful work protecting major brands' intellectual property. With a strong emphasis on collaboration and innovation, CSC provides a supportive environment where attention to detail and effective communication are highly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Representative - B2B
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Client Services Representative role. Highlight your customer-centric experience and how you can bring value to the team.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle inquiries and troubleshoot issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at CSC.
We think you need these skills to ace Client Services Representative - B2B
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help clients in previous roles, especially in fast-paced environments like retail or hospitality.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate direct communication. Remember, we’re looking for someone who can communicate effectively with our clients!
Tailor Your Application:Make sure to customise your application for this role. Mention specific skills that relate to the job description, like your ability to troubleshoot issues or manage client relationships. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at CSC
✨Know Your Stuff
Before the interview, dive deep into the company's services and products. Familiarise yourself with their B2B offerings, especially in the technology and web services sector. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to handle customer inquiries and resolve issues effectively. Think of specific situations where you went above and beyond to ensure client satisfaction, as this is crucial for a Client Services Representative.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your communication skills. Don’t hesitate to ask for clarification if you don’t understand something; it shows you're engaged and keen to get it right.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific client scenarios or challenges. Prepare by thinking through potential issues related to domain management or digital assets and how you would approach resolving them. This will showcase your problem-solving abilities and critical thinking skills.
