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- Tasks: Support global clients by resolving inquiries and providing guidance on internet products.
- Company: Join CSC, a leader in technology and internet services, dedicated to client satisfaction.
- Benefits: Enjoy hybrid work options, professional training, and a supportive team environment.
- Why this job: Be part of a passionate team making a difference in global business and communities.
- Qualifications: Fluent in English with customer service experience; bilingual skills are a plus.
- Other info: Receive mentorship and opportunities for growth in a fast-paced, dynamic setting.
The predicted salary is between 28800 - 43200 £ per year.
Location: London
Working Hours: Monday to Friday - 9am - 5.30pm
Hybrid - 3 days in the office
Are you passionate about delivering excellent customer service? We are too! We are currently hiring a Client Service Representative to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. As a Client Service Representative, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure.
If you’ve worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement.
Some of the tasks you will be responsible for:
- Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
- Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
- Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
- Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
- Product Knowledge: Be a trusted partner for your clients by developing and maintaining an in-depth understanding of our services, and to communicate industry changes and new product offerings.
- Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
- Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.
What technical skills, experience, and qualifications do you need?
- Must be fluent in English. Fluency in any additional language would be a plus.
- Experience working in a customer-centric environment, industry and/or role.
- Effective written and verbal communication skills.
- Ability to think critically and be solution oriented.
- Strong Microsoft Office skills including MS Excel, Word, and Outlook.
- Ability to learn, adapt to, and discuss new technology.
- Tenacity and agility to balance varying priorities and inquiries from internal and external customers.
- Ability to work independently, as well as on a team.
- Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment.
- Previous experience of producing quality results with high attention to detail.
- Ability to be direct, open, and honest when communicating with clients and co-workers.
- Bilingual skills are a plus.
What You Can Expect from Us:
- Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training.
- An on-team mentor to provide additional day to day support during your onboarding.
- Collaborative team environment.
- Supportive leaders committed to your professional development and growth.
- Complimentary access to Open Sesame, monthly job-related recurrent training, and more.
- Flexibility for our employees by offering a hybrid work schedule.
- A clear vision, mission and values centered around our promise to provide world class service to our clients.
Client Service Representative employer: CSC
Contact Detail:
CSC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Representative
✨Tip Number 1
Familiarise yourself with the technology and internet/web services industry. Understanding the products and services offered by CSC will help you engage more effectively with clients and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a customer-centric context. Role-playing different client scenarios can help you prepare for the types of inquiries you might encounter as a Client Service Representative.
✨Tip Number 3
Network with current or former employees of CSC to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of how you've successfully resolved client issues in previous roles. Highlighting your experience in fast-paced environments will show that you're ready for the challenges of this position.
We think you need these skills to ace Client Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in B2B environments. Emphasise any roles where you've resolved client inquiries or managed relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to handle client inquiries and resolve issues effectively.
Showcase Communication Skills: Since effective communication is key for this role, ensure your application reflects strong written skills. Use clear and concise language, and avoid jargon unless necessary.
Highlight Technical Proficiency: Mention your familiarity with Microsoft Office tools and any other relevant technology. If you have experience with digital products or services, be sure to include that as well.
How to prepare for a job interview at CSC
✨Research the Company
Before your interview, take some time to learn about the company and its services. Understanding their products and client testimonials will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience that highlight your ability to handle customer inquiries and resolve issues. Be ready to discuss how you've maintained client relationships and ensured satisfaction in a fast-paced environment.
✨Showcase Communication Skills
As a Client Service Representative, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common client scenarios to demonstrate your verbal and written communication skills.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
