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For Companies At a Glance
- Tasks: Support global clients by resolving inquiries and managing digital assets in a hybrid role.
- Company: Join CSC, a leading global business services company with a focus on client satisfaction.
- Benefits: Enjoy competitive pay, flexible hybrid work, and professional development opportunities.
- Why this job: Make a real impact by helping clients secure their online presence and build lasting relationships.
- Qualifications: Fluent in English, customer service experience, and strong communication skills required.
- Other info: Comprehensive training and a supportive team environment to help you thrive.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Hybrid role with 3 days in the office. Location: London. We are currently hiring a Client Service Representative to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. As a Client Service Representative, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure.
Additionally, our positions come with CSC’s competitive benefits and incentives.
Responsibilities
- Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients\’ global internet brands.
- Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
- Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
- Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
- Product Knowledge: Be a trusted partner for your clients by developing and maintaining an in-depth understanding of our services, and to communicate industry changes and new product offerings.
- Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
- Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.
Qualifications
- Must be fluent in English. Fluency in any additional language would be a plus
- Experience working in a customer-centric environment, industry and/or role
- Effective written and verbal communication skills
- Ability to think critically and be solution oriented
- Strong Microsoft Office skills including MS Excel, Word, and Outlook
- Ability to learn, adapt to, and discuss new technology
- Tenacity and agility to balance varying priorities and inquiries from internal and external customers
- Ability to work independently, as well as on a team
- Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
- Previous experience of producing quality results with high attention to detail
- Ability to be direct, open, and honest when communicating with clients and co-workers
- Bilingual skills are a plus
What You Can Expect from Us
- Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training
- An on-team mentor to provide additional day to day support during your onboarding
- Collaborative team environment
- Supportive leaders committed to your professional development and growth
- Complimentary access to Open Sesame, monthly job-related recurrent training, and more
- Flexibility for our employees by offering a hybrid work schedule
- A clear vision, mission and values centered around our promise to provide world class service to our clients
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business®. Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. We encourage candidates to apply directly to our website and not through third-party sources.
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Client Service Representative employer: CSC
Contact Detail:
CSC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Representative
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on CSC's website. Familiarise yourself with their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common client service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle inquiries and issues during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, as a Client Service Representative, you'll need to demonstrate that you can communicate effectively with clients and internal teams.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Client Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Representative role. Highlight your experience in customer service and any relevant skills that match what we’re looking for, like effective communication and problem-solving.
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft Office and any other tech skills you have. We love candidates who can adapt to new technology, so if you've got experience in that area, let us know!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to understand and directly related to the role.
Apply Through Our Website: We encourage you to apply directly through our careers site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at CSC
✨Know Your Stuff
Make sure you have a solid understanding of CSC’s products and services. Familiarise yourself with their internet products, domain management, and digital brand services. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your communication skills. Remember, it’s not just about what you say, but how well you understand the needs of the interviewer.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved client issues in the past. Highlight your critical thinking and solution-oriented approach, as these are key traits for a Client Service Representative. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport
Establishing a connection with your interviewer can go a long way. Be personable and engage in small talk if the opportunity arises. This shows that you’re not just a candidate, but someone who can build relationships with clients, which is crucial for this role.