Associate Accounts Receivable Specialist (French Fluency)

Accounts Receivable Specialist

London, UK

Monday to Friday 9:00 am to 5:30 pm

Hybrid – three days in-office per week and two days work from home

As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. Join us as one of our customer service professionals and we’ll make sure you have the tools and technology you need to deliver positive outcomes to your clients every time.

As a Global Accounts Receivable Specialist, you will be contacting our customers, such as other companies and law firms, to ensure payment of past due invoices. We are looking for someone with 1-2 years of collections experience, preferably in a business-to-business setting. Our most successful employees are motivated self-starters who are team players that exhibit effective communication skills, strong attention to detail, and a positive attitude.

Some of the things you will be doing:

• Providing excellent customer service to internal and external clients
• Using problem-solving skills to resolve customer issues
• Processing and handling incoming customer inquiry calls
• Generating a specified number of outbound calls to customers
• Data entry of client information
• Accurate documentation of collection activities
• Emailing statements to clients
• Educating customers on our services
• Meeting monthly targets

What technical skills, experience, and qualifications do you need?

• Experience in providing excellent customer service
• Fluent in French
• A passion for finance
• Active listening skills
• Confidence on the phone
• Excellent problem-solving skills
• Strong attention to detail is a must
• Tact and diplomacy in dealing with both customers and co-workers
• Effective written and oral communication skills
• B2B collections or law firm experience is a plus
• Interpersonal skills necessary to interact effectively with customers and employees of all levels within the organization
• Self-motivator while actively participating in a team environment

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