Location: Sutton Contract: 40 Weeks Start Date: Immediately About the Role We are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our client’s team on a 40-week social housing refurbishment project (internals). The project involves the internal refurbishment of approximately 100 occupied residential properties across multiple apartment blocks. As the primary point of contact between residents, the client, and the site team, you will play a key role in ensuring excellent communication, minimising disruption, and maintaining high levels of resident satisfaction throughout the works. Project Scope The refurbishment programme includes: * Internal decorations * Associated refurbishment works to occupied social housing properties Key Responsibilities * Act as the main point of contact for residents before, during, and after planned works. * Build and maintain positive relationships with residents, client representatives, and the site management team. * Carry out resident consultations and property visits prior to works commencing. * Issue notifications, newsletters, appointment letters, and programme updates. * Coordinate access arrangements with residents and site operatives. * Record and manage resident queries, concerns, complaints, and compliments, ensuring prompt resolution. * Identify and provide additional support for vulnerable residents, escalating concerns where appropriate. * Monitor resident satisfaction and complete customer care surveys. * Attend site meetings and provide regular reports on resident engagement and project progress. * Maintain accurate records and ensure all resident communications are documented. * Work closely with the Site Manager and Project Manager to ensure works are delivered safely, efficiently, and with minimal disruption. Essential Requirements * Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment projects. * Strong communication and interpersonal skills. * Experience working on occupied residential properties. * Excellent organisational and administrative abilities. * Ability to manage difficult conversations professionally and empathetically. * Competent in Microsoft Office, including Outlook, Word, and Excel. Desirable * Experience working on internal refurbishment programmes. * Knowledge of social housing environments and resident engagement best practices. * CSCS card (desirable but not essential)
Resident Liaison Officer in Sutton employer: CSC Recruitment Ltd
CSC Recruitment Ltd is an excellent employer, offering a dynamic work environment where hands-on leadership and teamwork are highly valued. With a strong focus on health and safety, employees benefit from a culture of support and collaboration, alongside opportunities for professional growth in the fast-paced construction sector. Working in South East London, you will enjoy the vibrant local community while contributing to impactful projects that enhance your skills and career trajectory.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Sutton
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like CSC Recruitment Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at CSC Recruitment Ltd.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at CSC Recruitment Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
