Customer Care Coordinator Location: Solihull Salary: £27,000 – £33,000 DOE Working Pattern: Mon - Friday, Office-based We are currently recruiting for a Customer Care Coordinator to join a well-established, national housebuilding developer based in Solihull. This is a fantastic opportunity to join a growing team within a supportive working environment, offering excellent training, career progression and the opportunity to develop your career within the housebuilding industry. The Role As a Customer Care Coordinator, you will play a key role in delivering an excellent customer experience, acting as a key point of contact for homeowners and ensuring queries, issues and aftercare requirements are dealt with efficiently and professionally. Key Responsibilities: * Act as the first point of contact for customer enquiries and aftercare queries. * Handle incoming calls and emails from homeowners. * Log, manage and track customer issues through to resolution. * Liaise with site teams, subcontractors and internal departments to arrange remedial works. * Coordinate appointments and follow up on outstanding issues. * Maintain accurate customer records and update internal systems. * Ensure customers receive regular updates and a high level of service throughout the process. * Help maintain strong customer relationships and a positive customer experience. About You * Previous Customer Service or Customer Care experience is essential. * Experience within the housing, housebuilding or construction industry is highly desirable. * Excellent communication and telephone skills. * Strong organisational skills with the ability to manage multiple enquiries. * A proactive approach with a genuine focus on customer satisfaction. * Confident liaising with customers, site teams and internal stakeholders. * Good IT and administration skills. What's on Offer? * Salary of £27,000 – £33,000 depending on experience. * Opportunity to join a national housebuilding developer. * Office-based role in Solihull. * Full training and ongoing development. * Genuine opportunities for career progression. * Supportive and friendly working environment. * Opportunity to build a long-term career within the housebuilding industry. If you have a background in customer service and are looking for an opportunity to develop within a reputable housebuilding business, we would love to hear from you
Customer Care Coordinator in Solihull employer: CSC Recruitment Ltd
CSC Recruitment Ltd is an excellent employer, offering a dynamic work environment where hands-on leadership and teamwork are highly valued. With a strong focus on health and safety, employees benefit from a culture of support and collaboration, alongside opportunities for professional growth in the fast-paced construction sector. Working in South East London, you will enjoy the vibrant local community while contributing to impactful projects that enhance your skills and career trajectory.
