At a Glance
- Tasks: Be the go-to person for residents, managing queries and keeping them updated on project progress.
- Company: Join a dynamic team working on exciting external refurbishment projects in Surrey.
- Benefits: Competitive pay, weekly payments, and a supportive team environment.
- Other info: 40-week contract with opportunities for professional growth and development.
- Why this job: Make a real difference in the community while gaining valuable experience in construction management.
- Qualifications: Experience as a Resident Liaison Officer or Tenant Liaison Officer is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Surrey
Contract Type: Temporary (40-week contract)
Rate: Negotiable depending on experience
Start Date: ASAP
About the Role
We are seeking an experienced and highly proactive Resident Liaison Officer (RLO) for a 40-week temporary contract in Surrey. Working on behalf of a main contractor, you will act as the primary link between the site delivery team, the client, and the residents during a major external refurbishment programme. The project involves external works on 2 high-rise blocks (approximately 100 units), focusing on external wall systems, cladding/facade upgrades, and associated external repairs.
Key Responsibilities
- Primary Point of Contact: Act as the first point of contact for all residents, addressing queries, handling complaints, and keeping them updated on the project's progress.
- Access & Coordination: Coordinate scaffold access, internal surveys, and key dates with residents to ensure minimal disruption and keep the contractor's program on schedule.
- Resident Communications: Deliver notices, conduct pre-start meetings, and manage expectations regarding noise, scaffolding, and external work sequencing.
- Record Keeping: Maintain accurate, up-to-date daily logs of resident interactions, complaints, and access agreements.
- Dispute Resolution: Resolve issues swiftly and professionally on-site to maintain positive community relations.
What We Are Looking For
- Proven RLO Experience: Must have a solid background working as an RLO or Tenant Liaison Officer (TLO) within social housing, ideally on external works, facade remediation, or high-rise/tower block schemes.
- High-Rise Familiarity: Comfort working with the specific logistics of high-rise developments (e.g., scaffolding, cradle systems, lift coordination) is highly desirable.
- Exceptional Communication: Outstanding interpersonal skills with a calm, empathetic, and resilient approach to resident needs.
- Organised & IT Literate: Ability to manage trackers and keep neat records of resident communication.
- Transport: Full UK driving licence and access to a vehicle for local travel.
What's on Offer?
- A stable 40-week contract
- Excellent day rates with weekly pay.
- Great team environment and supportive site management.
RLO employer: CSC Recruitment Ltd
CSC Recruitment Ltd is an excellent employer, offering a dynamic work culture that values collaboration and innovation within the Preconstruction Team. With hybrid working options and a competitive salary range of £40,000 - £50,000, employees benefit from long-term career progression opportunities while contributing to impactful projects across various sectors in the Home Counties.
StudySmarter Expert Advice🤫
We think this is how you could land RLO
✨Get Your Foot in the Door
Temporary roles in construction often rely on quick recruitment, so make sure to visit local recruitment agencies that specialise in the construction sector. They usually have a go-to list of companies that need staff urgently, helping us connect with potential employers faster.
✨Leverage Community Connections
Construction is all about connections! Check out local trade events, networking gatherings, or even social media groups focused on your area. Engaging with the community can lead to insider knowledge about temporary job openings that might not be advertised anywhere else.
✨Showcase Your Skills with a Solid Portfolio
Even for temporary gigs, a visual portfolio can really set you apart. Take photos of previous projects you’ve worked on, or if you're fresh in the industry, show examples of your work during training. This can help us demonstrate our hands-on experience to potential employers, like CSC Recruitment Ltd.
✨Apply Directly at Construction Sites
Don’t overlook the power of walking directly into construction sites. Many temporary positions are filled on the spot, so it’s worth popping by local sites and having a face-to-face chat. Bring your CV and be ready to impress, as companies like CSC Recruitment Ltd appreciate proactive candidates ready to jump in when needed.
We think you need these skills to ace RLO
Some tips for your application 🫡
Highlight Your Relevant Experience:In the construction game, having hands-on experience matters! Be sure to showcase any previous temporary roles or projects you've worked on in your CV. Mention specific skills like safety protocols, tools you're familiar with, or types of construction work you've done – this will help you stand out!
Showcase Certifications and Training:If you've got any relevant certifications or training like a CSCS card or health and safety courses, flaunt them! Include them in your CV and mention them in your cover letter. It shows that you're not just ready to get to work but that you've got the essential safety knowledge, which is super important in the construction industry.
Emphasise Flexibility and Availability:For a temporary role, flexibility is key! In your cover letter, make sure to clearly state your availability – are you ready to start immediately? Can you work various shifts? Letting CSC Recruitment Ltd know how adaptable you are might just get you the edge over other candidates.
Keep it Concise and Clear:When applying for temporary roles in construction, employers often appreciate brevity. Keep your CV and cover letter clear and to the point. Focus on the skills and experiences that align most with what CSC Recruitment Ltd is looking for. Avoid unnecessary fluff to make it easier for them to see why you’re the perfect fit!
How to prepare for a job interview at CSC Recruitment Ltd
✨Show Off Your Safety Knowledge
In construction, health and safety is non-negotiable. Get comfortable with specific safety regulations like COSHH or Working at Height – you might get asked how you’d handle risk assessments or unsafe conditions. We need to show that we prioritise safety above all else.
✨Be Ready for Hands-On Scenarios
Expect practical questions or even a mini test where you’ll need to demonstrate basic skills. They might set up a scenario and ask how you would approach a specific task. Let’s prepare by brushing up on our trade skills and thinking through past projects we’ve worked on.
✨Flexibility is Key
Since this is a temporary role, they’ll want to know if you can adapt quickly to different teams and situations. Let's think about past experiences where we've had to adjust on the fly. This will show we’re ready to hit the ground running!
✨Highlight Your Previous Experience
Temporary roles often require hitting the ground running, so make sure to have a few stories lined up that showcase your relevant experience in construction. We want to emphasise skills that might not be on our CV—like teamwork and problem-solving when things don't go to plan.
