At a Glance
- Tasks: Be the go-to person for residents during a major housing refurbishment project.
- Company: Join a leading main contractor with a focus on community engagement.
- Benefits: Gain valuable experience, competitive pay, and a chance to make a difference.
- Other info: Exciting opportunity to work on a meaningful social housing project.
- Why this job: Help improve living conditions while building strong community relationships.
- Qualifications: Experience in resident liaison or customer service is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Sutton
Contract: 40 Weeks
Start Date: 27th July 2026
About the Role
We are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our clients team on a 40-week social housing refurbishment project commencing on 27th July 2026. The project involves the external and internal refurbishment of approximately 100 occupied residential properties across multiple apartment blocks. As the primary point of contact between residents, the client, and the site team, you will play a key role in ensuring excellent communication, minimising disruption, and maintaining high levels of resident satisfaction throughout the works.
Project Scope
- Roofing works
- Window replacements
- Internal decorations
- Associated refurbishment works to occupied social housing properties
Key Responsibilities
- Act as the main point of contact for residents before, during, and after planned works.
- Build and maintain positive relationships with residents, client representatives, and the site management team.
- Carry out resident consultations and property visits prior to works commencing.
- Issue notifications, newsletters, appointment letters, and programme updates.
- Coordinate access arrangements with residents and site operatives.
- Record and manage resident queries, concerns, complaints, and compliments.
We think you need these skills to ace Resident Liaison Officer - Main Contractor
Communication Skills
Relationship Management
Conflict Resolution
Customer Service
Project Coordination
Consultation Skills
Organisational Skills
