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- Tasks: Support homeowners by carrying out repairs and ensuring high-quality workmanship.
- Company: Reputable developer with a focus on customer satisfaction.
- Benefits: Competitive salary, company van, ongoing training, and overtime opportunities.
- Why this job: Join a hands-on role where you can make a real difference in people's homes.
- Qualifications: Experience in customer care or multi-trade roles, strong communication skills required.
- Other info: Stable, long-term position with excellent growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Location: Letchworth & surrounding areas.
Contract: Full-time, Permanent.
About the Role: We are looking for an experienced Customer Care Technician to join our aftercare team, supporting homeowners across Letchworth and the surrounding areas. You will be responsible for carrying out remedial works in occupied homes, ensuring high standards of workmanship and excellent customer satisfaction. This is a hands-on role suited to a multi-skilled operative with strong communication skills and a pride in delivering quality finishes.
Responsibilities
- Carry out reactive and planned remedial works in occupied residential properties.
- Diagnose and repair defects across a range of trades including carpentry, basic plumbing, patch plastering, and general finishing.
- Complete works to a high standard while maintaining a customer-focused approach in occupied homes.
- Liaise professionally with homeowners, site teams, and customer care staff.
- Ensure all works comply with health & safety and company quality standards.
- Accurately record works completed using job sheets or digital systems.
About You
- Proven experience in a customer care, maintenance, or multi-trade role within residential construction.
- Strong carpentry background preferred.
- Confident working independently in occupied properties.
- Excellent communication and customer service skills.
- Full UK driving licence.
- CSCS card (preferred).
What We Offer
- Competitive salary (depending on experience).
- Company van, fuel card, and tools.
- Overtime opportunities.
- Ongoing training and development.
- Long-term, stable role with a reputable developer.
Customer Care Technician in Norton employer: CSC Recruitment Ltd
Contact Detail:
CSC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician in Norton
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills. As a Customer Care Technician, you'll be interacting with homeowners regularly. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Show off your hands-on skills! Bring along examples of your previous work or even photos of completed projects. This will help you demonstrate your multi-trade experience and commitment to quality finishes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Care Technician in Norton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care and multi-trade roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your carpentry and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer care and how you’ve delivered quality finishes in the past. Keep it friendly and professional – we love a personal touch!
Show Off Your Experience: When filling out your application, be specific about your previous roles and responsibilities. We’re keen to know about your hands-on experience with remedial works and how you’ve maintained high standards in occupied homes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CSC Recruitment Ltd
✨Know Your Trades
Brush up on your skills in carpentry, plumbing, and plastering. Be ready to discuss specific examples of past work you've done in these areas, as this will show your hands-on experience and expertise.
✨Customer Focus is Key
Prepare to share stories that highlight your customer service skills. Think about times when you went above and beyond for a homeowner or resolved a tricky situation. This will demonstrate your commitment to customer satisfaction.
✨Health & Safety Awareness
Familiarise yourself with health and safety regulations relevant to the role. Be prepared to discuss how you ensure compliance in your work, as this is crucial for maintaining high standards and protecting both yourself and the homeowners.
✨Communication is Everything
Practice articulating your thoughts clearly and confidently. Since you'll be liaising with homeowners and teams, showcasing your strong communication skills during the interview will be essential. Consider mock interviews to refine your delivery.
