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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch support for homeowners.
- Company: A leading property developer in Milton Keynes with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in homeowners' experiences and develop your leadership skills.
- Qualifications: Proven experience in customer service leadership and strong communication skills.
- Other info: Monday to Friday role with a standard benefits package.
Are you an experienced customer service professional passionate about delivering excellent service? We’re looking for a dedicated Customer Service Manager to join our team in Milton Keynes and lead our customer service and aftercare function. You’ll play a vital role in ensuring our homeowners have a smooth and positive experience from handover through to post-completion support.
Key Responsibilities
- Oversee the full customer service and aftercare process across developments
- Lead, coach, and develop a high-performing customer service team
- Be the main escalation point for customer enquiries and complaints
- Coordinate defect logging, tracking, and resolution with site teams and contractors
- Monitor customer satisfaction and drive continuous improvement
- Ensure compliance with warranty and quality standards
- Produce performance reports for senior management
About You
- Proven experience in a customer service leadership role, ideally within property, construction or a related sector
- Strong leadership and team management skills
- Excellent communicator with strong problem-solving ability
- Organised with the ability to manage multiple priorities
- Customer-centric mindset with a professional approach
- Familiarity with CRM systems and Microsoft Office
Working Pattern
Monday to Friday, Full-time
Benefits
- Supportive team environment
- Opportunities for professional growth
- Standard company benefits package
Customer Service Manager in Milton Keynes employer: CSC Recruitment Ltd
Contact Detail:
CSC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and construction sectors. Attend local events or join online forums where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you would handle difficult customers or resolve complaints. We want you to shine, so role-play with a friend or use mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, share examples of how you've led teams or improved customer satisfaction. We love hearing about your successes, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service leadership, especially in property or construction. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent service and how you can lead our customer service team to success. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer complaints or improved service processes. We love seeing real-life scenarios that demonstrate your problem-solving abilities and customer-centric mindset.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at CSC Recruitment Ltd
✨Know Your Stuff
Make sure you’re well-versed in the company’s values and the specifics of the customer service role. Brush up on your knowledge of property development and construction, as this will show you understand the industry and can relate to the challenges faced.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about times when you’ve successfully resolved customer complaints or improved service processes, as these stories will demonstrate your capability to manage a high-performing team.
✨Be Customer-Centric
During the interview, emphasise your commitment to customer satisfaction. Share specific instances where you’ve gone above and beyond for customers, and how you’ve used feedback to drive improvements in service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and aftercare. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and expectations.
