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For Companies At a Glance
- Tasks: Carry out repairs and maintenance in homes, ensuring top-notch customer satisfaction.
- Company: Reputable developer with a focus on quality and customer care.
- Benefits: Competitive salary, company van, ongoing training, and overtime opportunities.
- Why this job: Join a hands-on role where you can make a real difference in people's homes.
- Qualifications: Experience in customer care or multi-trade roles, strong communication skills.
- Other info: Stable, long-term position with excellent growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Location: Letchworth & surrounding areas.
Contract: Full-time, Permanent.
About the Role: We are looking for an experienced Customer Care Technician to join our aftercare team, supporting homeowners across Letchworth and the surrounding areas. You will be responsible for carrying out remedial works in occupied homes, ensuring high standards of workmanship and excellent customer satisfaction. This is a hands-on role suited to a multi-skilled operative with strong communication skills and a pride in delivering quality finishes.
- Carry out reactive and planned remedial works in occupied residential properties
- Diagnose and repair defects across a range of trades including carpentry, basic plumbing, patch plastering, and general finishing
- Complete works to a high standard while maintaining a customer-focused approach in occupied homes
- Liaise professionally with homeowners, site teams, and customer care staff
- Ensure all works comply with health & safety and company quality standards
- Accurately record works completed using job sheets or digital systems
About You:
- Proven experience in a customer care, maintenance, or multi-trade role within residential construction
- Strong carpentry background preferred
- Confident working independently in occupied properties
- Excellent communication and customer service skills
- Full UK driving licence
- CSCS card (preferred)
What We Offer:
- Competitive salary (depending on experience)
- Company van, fuel card, and tools
- Overtime opportunities
- Ongoing training and development
- Long-term, stable role with a reputable developer
Customer Care Technician in Midsomer Norton employer: CSC Recruitment Ltd
Contact Detail:
CSC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician in Midsomer Norton
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills. As a Customer Care Technician, you'll be dealing with homeowners regularly. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Show off your hands-on skills! Bring along examples of your previous work or even photos of projects you've completed. This will help you demonstrate your multi-trade experience and commitment to quality finishes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Care Technician in Midsomer Norton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care and multi-trade roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your carpentry and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about delivering quality finishes and excellent customer service. Share specific examples of your past work that demonstrate your hands-on experience.
Show Off Your Skills: In your application, mention any relevant qualifications like your CSCS card or any training you've completed. We love seeing candidates who are committed to ongoing development and safety standards!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CSC Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your technical skills related to carpentry, plumbing, and plastering. Be ready to discuss specific projects you've worked on and how you tackled challenges. This will show that you have the hands-on experience they’re looking for.
✨Customer Focus is Key
Since this role is all about customer satisfaction, think of examples where you’ve gone above and beyond for a client. Prepare to share stories that highlight your communication skills and how you handle difficult situations with homeowners.
✨Safety First
Familiarise yourself with health and safety regulations relevant to residential construction. Be prepared to discuss how you ensure compliance in your work. This shows that you take safety seriously and understand its importance in maintaining quality standards.
✨Be Professional and Personable
During the interview, remember to be friendly yet professional. Practice your body language and eye contact, as these are crucial when liaising with homeowners. A positive attitude can make a big difference in how you’re perceived!
