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For Companies At a Glance
- Tasks: Engage with residents and manage communications during external repairs on social housing.
- Company: Join a dedicated team focused on improving community living spaces.
- Benefits: Flexible freelance contract with opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while enhancing your communication skills.
- Qualifications: Experience as a Resident Liaison Officer and strong interpersonal skills required.
- Other info: Work in a dynamic environment with a focus on community engagement.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Resident Liaison Officer to oversee resident engagement on a low-rise social housing block of apartments undergoing external repair works. This is a live, occupied environment, so strong resident management skills and proven RLO experience are essential.
Scope of Works
- Site set-up and mobilisation
- Scaffold erection and management
- Brickwork and external fabric repairs
- General external refurbishment works
Key Responsibilities
- Act as the primary point of contact between residents, site management, and the client
- Build and maintain positive relationships with residents throughout the project lifecycle
- Communicate upcoming works, potential disruptions, and project progress clearly and professionally
- Manage resident queries, concerns, and complaints, ensuring timely resolution
- Coordinate access requirements and support the site team in minimising disruption
- Maintain accurate records of resident interactions and communications
- Ensure compliance with client and project communication procedures
Essential Experience & Skills
- Proven experience working as a Resident Liaison Officer on social housing projects
- Demonstrable experience managing residents in a live, occupied environment
- Strong communication and interpersonal skills
- Calm, empathetic, and professional approach to resident concerns
- Good organisational and record-keeping skills
- Ability to work collaboratively with site teams and stakeholders
Desirable
- Experience on external refurbishment or repair projects
- Knowledge of scaffold and brick repair works
- CSCS card (or willingness to obtain)
Resident Liaison Officer in London employer: CSC Recruitment Ltd
Contact Detail:
CSC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Get social! Join relevant groups on platforms like LinkedIn or Facebook where industry professionals hang out. Engage in discussions, share your insights, and make connections that could lead to job opportunities.
✨Tip Number 3
Prepare for interviews by brushing up on your communication skills. As an RLO, you'll need to demonstrate your ability to manage resident concerns effectively. Practice common interview questions and think of examples from your past experience.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings that you won't find elsewhere. Plus, it shows you're serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience as a Resident Liaison Officer, especially in social housing projects. We want to see how you've managed resident relationships and handled any challenges in live environments.
Be Clear and Professional: When writing your application, keep your communication clear and professional. We value strong communication skills, so make sure your writing reflects that. Avoid jargon and keep it straightforward!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with the responsibilities of the Resident Liaison Officer role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CSC Recruitment Ltd
✨Know Your Project Inside Out
Before the interview, make sure you understand the specifics of the low-rise social housing project. Familiarise yourself with the types of external repairs involved and how they impact residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively managed resident queries or complaints in the past. Be ready to discuss how you would communicate upcoming works and potential disruptions clearly and professionally.
✨Emphasise Your Empathy and Professionalism
Residents may be anxious about disruptions during repairs. Highlight your calm and empathetic approach to managing their concerns. Share specific instances where you've successfully resolved issues while maintaining a positive relationship with residents.
✨Demonstrate Organisational Skills
Being organised is crucial for this role. Bring along examples of how you've kept accurate records of resident interactions and communications in previous positions. Discuss any tools or methods you use to stay organised and ensure compliance with communication procedures.
