At a Glance
- Tasks: Carry out repairs and maintenance in homes, ensuring top-notch customer satisfaction.
- Company: Reputable developer with a focus on quality and customer care.
- Benefits: Competitive salary, company van, ongoing training, and overtime opportunities.
- Other info: Stable long-term position with excellent growth potential.
- Why this job: Join a hands-on role where you can make a real difference in people's homes.
- Qualifications: Experience in customer care or multi-trade roles, strong communication skills required.
The predicted salary is between 36000 - 40000 £ per year.
We are looking for an experienced Customer Care Technician to join our aftercare team, supporting homeowners across Letchworth and the surrounding areas. You will be responsible for carrying out remedial works in occupied homes, ensuring high standards of workmanship and excellent customer satisfaction. This is a hands-on role suited to a multi-skilled operative with strong communication skills and a pride in delivering quality finishes.
Key Responsibilities
- Carry out reactive and planned remedial works in occupied residential properties
- Diagnose and repair defects across a range of trades including carpentry, basic plumbing, patch plastering, and general finishing
- Complete works to a high standard while maintaining a customer-focused approach in occupied homes
- Liaise professionally with homeowners, site teams, and customer care staff
- Ensure all works comply with health & safety and company quality standards
- Accurately record works completed using job sheets or digital systems
About You
- Proven experience in a customer care, maintenance, or multi-trade role within residential construction
- Strong carpentry background preferred
- Confident working independently in occupied properties
- Excellent communication and customer service skills
- Full UK driving licence
- CSCS card (preferred)
What We Offer
- Competitive salary (depending on experience)
- Company van, fuel card, and tools
- Overtime opportunities
- Ongoing training and development
- Long-term, stable role with a reputable developer
Only candidates based in UK and eligible to work in UK are allowed.
Customer Care Technician in Hertford employer: CSC Recruitment Ltd
CSC Recruitment Ltd is an excellent employer, offering a dynamic work culture that values collaboration and innovation within the Preconstruction Team. With hybrid working options and a competitive salary range of £40,000 - £50,000, employees benefit from long-term career progression opportunities while contributing to impactful projects across various sectors in the Home Counties.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Technician in Hertford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CSC Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CSC Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Technician in Hertford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CSC Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at CSC Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CSC Recruitment Ltd!
How to prepare for a job interview at CSC Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
