At a Glance
- Tasks: Manage service requests and coordinate engineers in a fast-paced environment.
- Company: A well-established and growing organisation with a supportive team culture.
- Benefits: Career development opportunities and excellent office location with transport links.
- Other info: Enjoy a stable work environment with opportunities for growth.
- Why this job: Join a dynamic team and make a real impact on customer service.
- Qualifications: Minimum 2 years' experience in a Helpdesk Administrator role and strong organisational skills.
The predicted salary is between 29250 - 35750 £ per year.
Must have minimum 2 years within this role. Must have experience in construction/maintenance. Must have knowledge with PowerPoint – CAFM Software.
Our client is a well-established and growing organisation seeking an experienced Helpdesk Administrator to join their busy team. This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast-paced environment and delivering exceptional customer service.
The Role
As a Helpdesk Administrator, you will be responsible for managing service requests, coordinating engineers, and ensuring all administrative functions are completed efficiently. You'll be the first point of contact for customers and play a key role in maintaining smooth day-to-day operations.
Essential Requirements
- Minimum 2 years' experience in a Helpdesk Administrator role
- Strong administrative and organisational skills
- Experience managing incoming service requests and job allocations
- Excellent communication skills, both written and verbal
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to prioritise workload and work under pressure
- Strong attention to detail
Key Responsibilities
- Logging and managing service requests via the helpdesk system
- Scheduling and coordinating engineers and maintenance teams
- Monitoring job progress and ensuring service level agreements (SLAs) are met
- Liaising with clients, contractors, and internal teams
- Updating databases and maintaining accurate records
- Producing reports and supporting the wider operations team
- Handling customer enquiries and resolving issues efficiently
- Managing inboxes, calls, and administrative documentation
What's On Offer?
- Career development opportunities
- Supportive and collaborative team environment
- Stable and growing business
- Excellent office location with transport links
Helpdesk Administrator employer: CSC Recruitment Ltd
CSC Recruitment Ltd is an excellent employer, offering a dynamic work environment where hands-on leadership and teamwork are highly valued. With a strong focus on health and safety, employees benefit from a culture of support and collaboration, alongside opportunities for professional growth in the fast-paced construction sector. Working in South East London, you will enjoy the vibrant local community while contributing to impactful projects that enhance your skills and career trajectory.
