At a Glance
- Tasks: Act as the main contact for residents, ensuring clear communication and support throughout projects.
- Company: Join a growing specialist contractor focused on social housing refurbishment.
- Benefits: Competitive salary, permanent role, and a supportive team culture.
- Other info: Enjoy a varied workload and opportunities for professional growth.
- Why this job: Make a positive impact in social housing while managing diverse projects.
- Qualifications: Experience in resident liaison, excellent communication skills, and a full UK driving licence.
Location: Hatfield and surrounding areas
Salary: £34k - £37k
Contract: Full-Time, Permanent (Freelance if preferred)
About the Role
We are seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join our growing team. This is an exciting opportunity to work with a specialist main contractor delivering social housing refurbishment and improvement projects across multiple sites in and around Hatfield. This is a roaming role, providing variety and the opportunity to support a number of projects simultaneously. While the majority of works involve roofing upgrades and associated external refurbishment works, project scopes can vary depending on client requirements. As the key point of contact between residents, site teams, and client representatives, you will play a vital role in ensuring residents are fully informed, supported, and satisfied throughout the duration of the works.
Key Responsibilities
- Act as the primary liaison between residents and the project team.
- Build and maintain positive relationships with tenants, leaseholders, housing officers, and client representatives.
- Conduct resident consultations, property visits, and pre-start meetings.
- Provide clear and timely communication regarding planned works, programme updates, access requirements, and any disruptions.
- Manage resident enquiries, concerns, complaints, and vulnerable resident needs professionally and efficiently.
- Maintain accurate records of all resident interactions and project communications.
- Support site teams in achieving access targets and programme milestones.
- Produce resident newsletters, satisfaction surveys, and project updates.
- Attend client and site meetings as required.
- Ensure all customer service activities are delivered in line with company standards and client expectations.
About You
- Previous experience as a Resident Liaison Officer within social housing, planned maintenance, refurbishment, or construction environments.
- Excellent communication and interpersonal skills.
- Strong conflict resolution and customer service abilities.
- Ability to manage multiple projects and priorities simultaneously.
- Comfortable working independently across various project locations.
- Good administration and record-keeping skills.
- Proficient in Microsoft Office applications.
- Full UK driving licence and willingness to travel between sites.
What We Offer
- Competitive salary package.
- Permanently, long-term opportunity with a growing specialist contractor.
- Varied and engaging workload across multiple projects.
- Supportive management team and positive working culture.
If you are passionate about delivering excellent customer service and want to be part of a business making a positive impact within social housing communities, we would love to hear from you. Please apply within.
Resident Liaison Officer in Hatfield employer: CSC Recruitment Ltd
Join our dynamic team as a Resident Liaison Officer in Hatfield, where you'll enjoy a competitive salary and the chance to work on diverse social housing projects that truly make a difference. Our supportive management fosters a positive work culture, encouraging professional growth and development while you engage with residents and ensure their voices are heard throughout the refurbishment process. With a focus on excellent customer service and community impact, this role offers a fulfilling career path in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their recent works, especially in social housing refurbishment. This will show your genuine interest and help you stand out during the interview.
✨Tip Number 3
Practice your communication skills! As an RLO, you'll need to convey information clearly and handle resident concerns effectively. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Resident Liaison Officer in Hatfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer. We want to see how your skills match the job description, so don’t be shy about showcasing your previous roles in social housing or construction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong interpersonal skills. Whether it’s through clear writing or examples of past interactions, let us see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CSC Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident enquiries and conducting consultations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an RLO, communication is key. Prepare examples from your past experiences where you've successfully managed resident concerns or facilitated discussions between different parties. Highlighting your interpersonal skills will reassure them that you can handle the diverse needs of residents and project teams.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, such as a resident complaint or a disruption in service. Think through potential scenarios and formulate your responses. This will not only show your problem-solving abilities but also your readiness to tackle challenges head-on.
✨Demonstrate Your Organisational Skills
Since this role involves juggling multiple projects, be ready to discuss how you manage your time and keep track of various tasks. Bring up any tools or methods you use for record-keeping and communication, as this will illustrate your ability to stay organised and efficient in a busy environment.
