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- Tasks: Be the go-to person for residents, ensuring they are informed and supported during property works.
- Company: Join a growing property services provider dedicated to community engagement.
- Benefits: Full-time role with opportunities for career growth and development in the housing sector.
- Why this job: Make a real difference in local communities while building strong relationships.
- Qualifications: Experience in customer-facing roles and excellent communication skills required.
- Other info: Travel across North East London and Essex is essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Location: North East London & Essex (Travel Required)
Contract: Full-time
We are currently recruiting for an experienced and customer-focused Resident Liaison Officer to join a well-established and growing property services provider. This is a fantastic opportunity for someone who is passionate about customer engagement and making a real difference within local communities, while also developing a long-term career in the property and housing sector.
The Role
As a Resident Liaison Officer, you will act as the key point of contact between residents, clients, and operational teams. You will play a crucial role in ensuring residents are fully informed and supported throughout planned works programmes. You will be highly visible on-site and proactive in your communication, building strong relationships and ensuring a positive customer experience from start to finish.
Key Responsibilities
- Act as the primary liaison between residents, clients, and internal delivery teams
- Communicate works programmes clearly through newsletters, meetings, site visits, and resident open days
- Ensure residents are fully informed of work schedules, processes, and any changes or updates
- Deliver a high standard of customer care, addressing concerns and managing expectations professionally
- Carry out aftercare and follow-up to ensure works are completed to a satisfactory standard
- Support operational teams by feeding back resident insights and resolving issues efficiently
Requirements
- Previous experience in a Resident Liaison Officer or customer-facing role (housing, construction, or property services preferred)
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to manage multiple stakeholders
- A full UK driving licence is essential due to travel across North East London and Essex
For more details, please get in touch.
Resident Liaison Officer in Hainault employer: CSC Recruitment Ltd
Contact Detail:
CSC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Hainault
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and housing sector. We all know that sometimes it’s not just what you know, but who you know. Attend local events or join online forums to meet people who can help you land that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews! Research the company and understand their values. We want you to show them how passionate you are about customer engagement and community impact. Practice common interview questions and think of examples from your past experiences that highlight your skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We recommend mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by tailoring it to the job description, highlighting your relevant experience as a Resident Liaison Officer.
We think you need these skills to ace Resident Liaison Officer in Hainault
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read through the entire job description. This will help you understand what we're looking for in a Resident Liaison Officer and tailor your application accordingly.
Showcase Your Experience: Highlight any previous experience you have in customer-facing roles, especially in housing or property services. We want to see how your background aligns with our needs, so don’t hold back on those relevant skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to communicate your thoughts, as this reflects the excellent communication skills we value in a Resident Liaison Officer.
Apply Through Our Website: Once you're ready, hit that apply button on our website! It’s the best way to ensure your application gets to us directly and shows your enthusiasm for joining our team.
How to prepare for a job interview at CSC Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communicating works programmes and managing resident expectations. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you effectively communicated with residents or clients. Highlight how you resolved issues and built relationships, as this will show your potential employer that you can handle the demands of the job.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a resident unhappy with ongoing work. Think through your approach to problem-solving and customer care. Practising these scenarios will help you articulate your thought process during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial in this role. Be ready to discuss how you manage multiple stakeholders and keep track of various projects. You could mention tools or methods you use to stay organised, which will show that you’re proactive and capable of handling the responsibilities of the position.
