At a Glance
- Tasks: Be the go-to person for homeowner queries and coordinate essential admin support.
- Company: Join a dynamic new build developer team in Great Blakenham.
- Benefits: Competitive pay, immediate start, and a supportive team environment.
- Other info: Fast-paced role with opportunities to develop your skills.
- Why this job: Gain valuable experience in customer service within the exciting property sector.
- Qualifications: Experience in customer service or administration is a plus.
We are seeking an organised and customer-focused Customer Service Coordinator / Administrator to join our team in Great Blakenham on a temporary basis with an immediate start. Working within a busy new build developer environment, you’ll play a key role in delivering excellent customer service and coordinating administrative support to homeowners and internal teams.
Key Responsibilities
- Act as the first point of contact for homeowner enquiries and customer service requests
- Coordinate and manage aftercare issues and defect reporting
- Schedule appointments and liaise with subcontractors and site teams
- Maintain accurate records and update internal systems
- Track and monitor outstanding jobs through to completion
- Support the customer service team with administration and reporting
- Ensure communications are handled professionally and efficiently
About You
- Previous experience in customer service, administration, or coordination roles
- Experience within construction, housebuilding, property, or new build sectors would be advantageous
- Strong organisational skills with excellent attention to detail
- Confident communicator with a professional approach
- Comfortable managing multiple priorities in a fast-paced environment
- Proficient in Microsoft Office and administrative systems
What We Offer
- Immediate start available
- Temporary contract opportunity
- Competitive hourly rate / salary depending on experience
- Friendly and supportive team environment
- Valuable experience within the new build property sector
If you’re available immediately and looking for a temporary opportunity in a fast-moving and customer-focused environment, we’d like to hear from you.
Customer Service Advisor/Administrator employer: CSC Recruitment Ltd
Join a dynamic new build developer in Great Blakenham, where we prioritise a supportive and friendly work culture that values your contributions. As a Customer Service Coordinator/Administrator, you'll gain valuable experience in the property sector while enjoying competitive pay and the opportunity to work within a collaborative team dedicated to delivering exceptional customer service. We believe in fostering employee growth and providing a platform for you to thrive in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor/Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like CSC Recruitment Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like CSC Recruitment Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor/Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to CSC Recruitment Ltd.
How to prepare for a job interview at CSC Recruitment Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in CSC Recruitment Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services CSC Recruitment Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
