Customer Care Administrator Great Blakenham, Suffolk 💰 £29,000 – £30,000 per annum 📍 Great Blakenham 🏠 Established House Builder We’re working with an established house builder who are looking for a Customer Care Administrator to join their team in Great Blakenham. This is a varied customer care role involving a high level of administration, coordination and communication. You’ll be a key point of contact for the Customer Care team, helping ensure queries, emails and information are directed to the right people and sites. 🛠️ The Role * Providing day-to-day administrative support to the Customer Care team * Acting as the first point of contact for incoming calls * Answering calls and transferring customers to the relevant Customer Care Coordinator * Managing the Customer Care inbox and allocating emails to the correct site * Updating and maintaining spreadsheets and internal systems * Using COINS to manage and update information * Preparing letters and general customer correspondence * Supporting Customer Care Coordinators with their day-to-day workload * Maintaining accurate records and ensuring information is kept up to date * Liaising with Customer Care teams, site teams and other internal departments * Helping to ensure customer queries and information are dealt with efficiently * Taking responsibility for a wide range of additional Customer Care administration 👤 About You We’re looking for someone who is: * Highly organised with excellent attention to detail * Confident communicating over the phone and by email * Comfortable managing multiple tasks and priorities * Confident using Excel and Microsoft Office * Experienced working with computerised systems * Professional and customer-focused * Proactive and able to work independently * Ideally experienced within new homes, housebuilding, construction, property or customer care ⭐ Previous COINS experience would be highly advantageous. 💷 Salary £29,000 – £30,000 per annum, depending on experience. This is a great opportunity for an experienced administrator or customer care professional to join an established house builder in a varied and important role within their Customer Care team
Customer Service Administrator employer: CSC Recruitment Ltd
CSC Recruitment Ltd is an excellent employer, offering a dynamic work environment where hands-on leadership and teamwork are highly valued. With a strong focus on health and safety, employees benefit from a culture of support and collaboration, alongside opportunities for professional growth in the fast-paced construction sector. Working in South East London, you will enjoy the vibrant local community while contributing to impactful projects that enhance your skills and career trajectory.
