Customer Care Technician

Location: Cambridgeshire

Contract: Permanent

Hours: 42.5 hours per week

Salary: Up to £45,000 per annum (depending on experience)

We are working with a well-established housing developer who is looking to appoint an experienced Customer Care Technician to cover new build housing sites across Cambridgeshire. This is an excellent opportunity for a skilled tradesperson with strong customer service skills and proven experience in new build housing to join a growing and reputable developer on a permanent basis.

The Role:

• Attending and resolving customer care defects within occupied properties
• Carrying out multi-trade repairs and maintenance to a high standard
• Diagnosing issues and completing works efficiently and professionally
• Liaising with the customer care team and site teams
• Maintaining accurate records of works completed
• Providing an excellent level of customer service at all times

About You:

• Proven experience working in new build housing is essential
• Strong multi-trade background (e.g. carpentry, patch plastering, basic plumbing, decorating)
• Excellent customer-facing and communication skills
• Ability to work independently and manage your own workload
• Full UK driving licence
• High attention to detail and pride in workmanship

What’s on Offer:

• Permanent position with a reputable housing developer
• Competitive salary up to £45,000
• 42.5-hour working week
• Long-term career stability and progression opportunities

If you are an experienced Customer Care Technician with new build housing experience and are looking for a stable, permanent role covering Cambridgeshire, we’d like to hear from you.