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- Tasks: Resolve customer care issues and perform minor repairs in new build homes.
- Company: Join a respected and expanding new homes developer in Colchester.
- Benefits: Enjoy a competitive salary, company van, fuel card, and ongoing training.
- Why this job: Be the friendly face of aftercare, ensuring quality and customer satisfaction.
- Qualifications: Experience in carpentry or joinery, strong problem-solving skills, and a full UK driving licence.
- Other info: Work independently across multiple sites with a positive attitude.
The predicted salary is between 32000 - 48000 £ per year.
Location: Colchester & Surrounding Sites
Salary: £40,000 per annum + Van & Fuel Card
Type: Full-Time, Permanent
Are you a hands-on professional with a background in carpentry or joinery? Do you take pride in delivering high-quality finishes and exceptional customer service? We’re looking for a New Homes Customer Care Operative to join our growing team and represent our brand across new build sites in the Colchester area.
About the Role:
As a Customer Care Operative, you'll be the friendly, skilled face of our aftercare service—ensuring any post-completion issues are resolved swiftly and to the highest standard. You'll visit new homeowners to carry out minor repairs, touch-ups, and snagging, providing reassurance and maintaining our reputation for quality.
Key Responsibilities:
- Respond to and resolve customer care issues in new build homes
- Complete minor repairs including carpentry, joinery, and general finishing tasks
- Liaise with site managers, contractors, and customers to ensure satisfaction
- Maintain accurate records of all works completed
- Represent the company in a professional, courteous manner at all times
Ideal Candidate:
- Proven experience in carpentry, joinery, or multi-trade roles
- Excellent problem-solving skills and attention to detail
- Strong communication and customer service abilities
- Full UK driving licence
- Positive attitude and ability to work independently across multiple sites
What We Offer:
- Competitive salary of £40,000 per annum
- Company van and fuel card included
- Ongoing support and training
- Opportunity to work with a respected and expanding new homes developer
Customer Care Operative employer: CSC Recruitment Ltd
Contact Detail:
CSC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operative
✨Tip Number 1
Familiarise yourself with the specific carpentry and joinery skills mentioned in the job description. Brush up on your knowledge of common repairs and finishing tasks that are typically required in new build homes, as this will help you demonstrate your expertise during any interviews.
✨Tip Number 2
Prepare to discuss your previous experience in customer service roles. Think of examples where you've successfully resolved issues or provided exceptional service, as this will show your ability to represent our brand positively and maintain customer satisfaction.
✨Tip Number 3
Network with professionals in the construction and property development industry. Attend local events or join online forums to connect with others who may have insights into the role or even know about opportunities at StudySmarter.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing for potential scenario-based questions in the interview. Think about how you would handle specific customer care issues or repair challenges, as this will showcase your critical thinking and practical abilities.
We think you need these skills to ace Customer Care Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in carpentry or joinery, as well as any customer service roles you've held. Use specific examples to demonstrate your skills and achievements relevant to the Customer Care Operative position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality finishes and exceptional customer service. Mention your problem-solving skills and how you can contribute to maintaining the company's reputation for quality.
Highlight Relevant Experience: In your application, emphasise any previous roles where you resolved customer issues or completed repairs. Detail your ability to work independently and manage multiple tasks, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Customer Care Operative role.
How to prepare for a job interview at CSC Recruitment Ltd
✨Showcase Your Skills
Make sure to highlight your experience in carpentry or joinery during the interview. Bring along examples of your previous work or discuss specific projects where you delivered high-quality finishes.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've resolved customer care issues in the past. Think of specific scenarios where you successfully tackled challenges and how you ensured customer satisfaction.
✨Communicate Effectively
Since strong communication is key for this role, practice articulating your thoughts clearly. Be ready to explain how you would liaise with site managers and customers to maintain a positive relationship.
✨Exude Professionalism
Remember that you'll be representing the company. Dress appropriately and maintain a courteous attitude throughout the interview. Show that you understand the importance of professionalism in customer interactions.
