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- Tasks: Lead a team to deliver top-notch customer service and resolve issues efficiently.
- Company: Join a prestigious 5-star housebuilder known for excellence in residential development.
- Benefits: Enjoy a competitive salary, company car, and comprehensive benefits package.
- Why this job: Be part of a supportive environment with strong career growth and a focus on customer satisfaction.
- Qualifications: Experience in customer care management, strong leadership, and problem-solving skills required.
- Other info: Must have a full UK driving licence and be willing to travel within the Eastern region.
The predicted salary is between 55000 - 60000 £ per year.
Based in Stansted and Surrounding Areas | £55,000 – £60,000 + Package
Are you passionate about delivering a five-star customer experience? Our client, a prestigious 5-star-rated housebuilder, is seeking an experienced Customer Care Manager to oversee their Eastern Region, ensuring the highest levels of satisfaction and service excellence.
Key Responsibilities:
- Lead and manage the regional Customer Care team to deliver outstanding after-sales service.
- Handle escalated customer issues with professionalism, empathy, and efficiency.
- Monitor and report on customer satisfaction metrics (NHBC, internal KPIs).
- Liaise with internal departments and contractors to ensure timely resolution of defects.
- Continuously improve the customer journey, identifying areas for innovation and enhancement.
About You:
- Proven experience in a customer care management role, ideally within residential development or construction.
- Strong leadership and people management skills.
- Calm under pressure, with exceptional problem-solving abilities.
- Excellent communication and organisational skills.
- Full UK driving licence and willingness to travel within the Eastern region.
What’s on Offer:
- Competitive salary of £55,000 – £60,000 plus comprehensive benefits.
- Company car or car allowance.
- The opportunity to work with one of the UK’s leading 5* developers.
- Supportive, professional environment with strong career progression opportunities.
Customer Care Manager employer: CSC Recruitment Ltd
Contact Detail:
CSC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Research the company thoroughly before your interview. Understand their values, recent projects, and customer care philosophy. This will help you tailor your responses and demonstrate your genuine interest in their operations.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your leadership skills and ability to handle escalated customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 3
Familiarise yourself with customer satisfaction metrics relevant to the industry, such as NHBC ratings. Being able to discuss these metrics and how you've influenced them in previous roles can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the residential development or construction sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals for the role.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care management, especially within residential development or construction. Use specific examples that demonstrate your leadership skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention how your previous roles have prepared you for the responsibilities outlined in the job description, particularly in handling escalated customer issues.
Highlight Key Metrics: In your application, include any relevant metrics or achievements from your past roles that demonstrate your ability to monitor and improve customer satisfaction. This could be through KPIs or other performance indicators.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to liaise effectively with various stakeholders. Use clear and concise language throughout your CV and cover letter.
How to prepare for a job interview at CSC Recruitment Ltd
✨Showcase Your Customer Care Experience
Be prepared to discuss your previous roles in customer care management, especially within residential development or construction. Highlight specific examples where you successfully resolved customer issues and improved satisfaction.
✨Demonstrate Leadership Skills
Since the role involves leading a team, be ready to share your leadership style and experiences. Discuss how you've motivated teams in the past and handled any challenges that arose.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle escalated customer issues. Think of real-life scenarios where you had to remain calm under pressure and provide effective solutions.
✨Know the Company and Its Values
Research the housebuilder's reputation and values, particularly their commitment to customer satisfaction. This will help you align your answers with what they prioritise and show your genuine interest in the company.
