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- Tasks: Support homeowners post-completion by managing queries and coordinating remedial works.
- Company: Join a leading housing developer known for quality homes and exceptional customer service.
- Benefits: Enjoy a competitive salary, career progression, on-site parking, and a supportive office environment.
- Why this job: Be part of a passionate team dedicated to excellent customer care and making a real impact.
- Qualifications: Experience in housing development or customer service is essential; strong communication skills required.
- Other info: Full-time role based in Banbury, Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
Location: Banbury
Salary: Competitive
Hours: Full-time, Monday to Friday (Office-based)
About Us: We are a leading housing developer with a strong reputation for building quality homes across the region. Our team is passionate about delivering exceptional customer service throughout the home-buying journey and beyond. As we continue to grow, we are looking for an experienced Customer Care Coordinator to join our busy team in Banbury.
The Role: As a Customer Care Coordinator, you will play a vital role in supporting our homeowners post-completion. Acting as the main point of contact, you will manage customer queries, coordinate remedial works, and ensure that any issues are resolved quickly and efficiently, maintaining our reputation for excellent customer care.
Key Responsibilities:
- Handle incoming customer care queries via phone and email
- Log and track defects and service requests using our internal systems
- Liaise with site teams, contractors, and suppliers to arrange and monitor remedial works
- Ensure all work is completed within agreed timescales and to a high standard
- Provide regular, proactive updates to customers throughout the resolution process
- Maintain accurate and up-to-date records of all customer communications and actions taken
- Support the wider Customer Care team with administrative duties as required
What We’re Looking For:
- Previous experience working within a housing developer or housebuilding environment is essential
- Proven experience in a customer service, coordination, or aftercare role
- Strong organisational and time-management skills
- Excellent communication and problem-solving abilities
- A calm, professional, and customer-focused approach
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Ability to work full-time in our Banbury office (Monday to Friday)
What We Offer:
- Competitive salary
- A friendly, supportive office environment
- Career progression opportunities within the housing and property sector
- On-site parking
- Company benefits package
If you meet the essential criteria and are passionate about delivering exceptional customer service, we’d love to hear from you.
Customer Care Coordinator employer: CSC Recruitment Ltd
Contact Detail:
CSC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the housing development industry. Understanding the common challenges and customer concerns in this sector will help you engage more effectively during interviews and demonstrate your knowledge.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries or resolved issues in previous roles. This will showcase your problem-solving skills and ability to maintain a calm, professional approach under pressure.
✨Tip Number 3
Research our company’s values and recent projects. Being able to reference our work and align your answers with our commitment to exceptional customer service will make you stand out as a candidate.
✨Tip Number 4
Practice your communication skills, especially over the phone and via email. As a Customer Care Coordinator, clear and effective communication is key, so being articulate and concise will be crucial during your interactions with us.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination roles, especially within the housing or property sector. Use specific examples that demonstrate your problem-solving skills and ability to manage customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your previous experience aligns with the responsibilities of a Customer Care Coordinator and express your enthusiasm for working with the company.
Highlight Key Skills: In your application, emphasise your organisational and time-management skills, as well as your proficiency in Microsoft Office. Provide examples of how you've successfully managed multiple tasks or projects in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer care role.
How to prepare for a job interview at CSC Recruitment Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in customer service or coordination. Be ready to share specific examples of how you've successfully handled customer queries and resolved issues, as this will demonstrate your suitability for the role.
✨Demonstrate Organisational Skills
Since the role requires strong organisational abilities, prepare to discuss how you manage your time and prioritise tasks. You could mention any tools or methods you use to stay organised, especially in a busy environment.
✨Communicate Clearly and Professionally
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally, both verbally and in writing. This will help convey your calm and customer-focused approach during the interview.
✨Research the Company
Familiarise yourself with the company's values, mission, and recent projects. Showing that you understand their commitment to exceptional customer service will reflect your genuine interest in the position and the company.
