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- Tasks: Be the go-to person for homeowners, managing queries and coordinating fixes.
- Company: Join a dynamic developer creating high-quality homes in London.
- Benefits: Enjoy a competitive salary, growth opportunities, and a friendly team vibe.
- Why this job: Make a real impact by enhancing customer experiences in new communities.
- Qualifications: Experience in customer care or coordination is a plus; strong communication skills are essential.
- Other info: Work in a fast-paced environment with a focus on problem-solving.
Location: North West London
Full-Time | Permanent
Sector: Residential Property Development
About Us:
We are a dynamic and growing residential developer delivering high-quality new build homes across London. With a focus on design, craftsmanship, and customer satisfaction, we’re passionate about creating communities people are proud to call home. As we continue to grow, we’re looking for a dedicated Customer Care Coordinator to join our team in North West London.
The Role:
As a Customer Care Coordinator, you’ll be the first point of contact for our homeowners post-completion. You’ll manage aftercare queries, coordinate remedial works with contractors and internal teams, and ensure our residents experience a smooth, professional, and positive journey with us.
Key Responsibilities:
- Act as the main liaison for purchasers once they move into their new home.
- Log and manage customer queries and defects using the CRM system.
- Coordinate with contractors and site teams to arrange remedial works.
- Follow up to ensure issues are resolved promptly and to a high standard.
- Keep customers informed throughout the resolution process.
- Provide administrative support to the wider Customer Care team.
- Maintain accurate records of all communication and actions taken.
What We’re Looking For:
- Experience in a similar customer care or coordination role within residential property or construction is highly desirable.
- Strong communication and organisational skills.
- A proactive and empathetic approach to problem-solving.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Confident using CRM systems and Microsoft Office.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity to grow with a forward-thinking developer.
- Collaborative, friendly team environment.
- Be part of shaping high-quality communities across London.
Customer Care Coordinator employer: CSC Recruitment Ltd
Contact Detail:
CSC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the residential property development sector. Understanding the key players, trends, and challenges in this industry will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully resolved customer issues in the past. This will demonstrate your proactive and empathetic approach to problem-solving.
✨Tip Number 3
Brush up on your CRM system skills. If you have experience with specific systems, be ready to discuss how you've used them to manage customer queries and track communications effectively.
✨Tip Number 4
Network with professionals in the residential property sector. Attend local events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals for the role.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care or coordination roles, especially within residential property or construction. Use specific examples that demonstrate your strong communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive and empathetic approach to problem-solving. Mention how your skills align with the responsibilities of the Customer Care Coordinator role and express your enthusiasm for contributing to the company's mission.
Highlight CRM Experience: If you have experience using CRM systems, be sure to mention it in your application. Provide examples of how you've used these systems to manage customer queries or coordinate tasks effectively.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at CSC Recruitment Ltd
✨Showcase Your Customer Care Experience
Make sure to highlight any previous experience in customer care or coordination roles, especially within residential property or construction. Be ready to share specific examples of how you've successfully managed customer queries and resolved issues.
✨Demonstrate Strong Communication Skills
As a Customer Care Coordinator, communication is key. Prepare to discuss how you effectively communicate with customers, contractors, and internal teams. Consider sharing a situation where your communication skills made a significant difference in resolving a customer's issue.
✨Emphasise Your Organisational Skills
This role requires managing multiple tasks and priorities. Be prepared to talk about your organisational strategies and tools you use to keep track of customer queries and remedial works. Mention any experience with CRM systems and how you utilise them.
✨Exhibit a Proactive Problem-Solving Approach
Employers are looking for candidates who can take initiative. Share examples of how you've proactively identified and solved problems in past roles. Highlight your empathetic approach to customer care and how it has helped you build strong relationships with clients.
