Customer Care Coordinator
Location: Solihull
Salary: £27,000 - £33,000 DOE
Working Pattern: Mon - Friday, Office-based
We are currently recruiting for a Customer Care Coordinator to join a well-established, national housebuilding developer based in Solihull.
This is a fantastic opportunity to join a growing team within a supportive working environment, offering excellent training, career progression and the opportunity to develop your career within the housebuilding industry.
The Role
As a Customer Care Coordinator, you will play a key role in delivering an excellent customer experience, acting as a key point of contact for homeowners and ensuring queries, issues and aftercare requirements are dealt with efficiently and professionally.
Key Responsibilities
- Act as the first point of contact for customer enquiries and aftercare queries.
- Handle incoming calls and emails from homeowners.
- Log, manage and track customer issues through to resolution.
- Liaise with site teams, subcontractors and internal departments to arrange remedial works.
- Coordinate appointments and follow up on outstanding issues.
- Maintain accurate customer records and update internal systems.
- Ensure customers receive regular updates and a high level of service throughout the process.
- Help maintain strong customer relationships and a positive customer experience.
About You
- Previous Customer Service or Customer Care experience is essential.
- Experience within the housing, housebuilding or construction industry is highly desirable.
- Excellent communication and telephone skills.
- Strong organisational skills with the ability to manage multiple enquiries.
- A proactive approach with a genuine focus on customer satisfaction.
- Confident liaising with customers, site teams and internal stakeholders.
- Good IT and administration skills.
What's on Offer?
- Salary of £27,000 - £33,000 depending on experience.
- Opportunity to join a national housebuilding developer.
- Office-based role in Solihull.
- Full training and ongoing development.
- Genuine opportunities for career progression.
- Supportive and friendly working environment.
- Opportunity to build a long-term career within the housebuilding industry.
If you have a background in customer service and are looking for an opportunity to develop within a reputable housebuilding business, we would love to hear from you
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Customer Care Coordinator employer: CSC Recruitment Ltd
CSC Recruitment Ltd is an excellent employer, offering a dynamic work environment where hands-on leadership and teamwork are highly valued. With a strong focus on health and safety, employees benefit from a culture of support and collaboration, alongside opportunities for professional growth in the fast-paced construction sector. Working in South East London, you will enjoy the vibrant local community while contributing to impactful projects that enhance your skills and career trajectory.
