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- Tasks: Lead customer care initiatives and ensure exceptional service for new homeowners.
- Company: Join a respected 5-star developer with strong growth plans and a fantastic culture.
- Benefits: Hybrid working, supportive team, and clear progression pathways.
- Why this job: Make a real impact in customer satisfaction while advancing your career.
- Qualifications: Experience in customer care within housebuilding and strong communication skills.
- Other info: Dynamic environment with opportunities to mentor and lead junior coordinators.
The predicted salary is between 36000 - 60000 £ per year.
Customer Care Coordinator (Senior Opportunity Available) Location: Leicester (Hybrid – 1 day WFH after probation) Hours: Monday – Friday Are you an experienced Customer Care professional within the housebuilding sector? Do you want to join a respected 5-star developer with strong growth plans, clear progression, and a fantastic culture? We’re working with a leading new-build developer in Leicester who are seeking a Customer Care Coordinators to strengthen their team. With a large land bank, excellent training, and a reputation for delivering quality homes, this is a brilliant opportunity to take the next step in your career. What’s on offer: * Senior-level role with clear progression pathways * Supportive team and excellent company culture * Hybrid working (1 day WFH after probation) * Monday – Friday hours * The chance to uphold and build upon a 5-star customer service rating The role: As a Customer Care Coordinator, you will take a proactive lead in ensuring every customer receives exceptional service after moving into their new home. You’ll: * Oversee and manage customer queries, ensuring swift resolutions * Coordinate remedial works with contractors, site teams, and trades * Support and mentor junior coordinators, offering guidance and best practice * Monitor and report on customer care performance, spotting trends and areas for improvement * Work closely with senior management to maintain and enhance the company’s 5-star rating * Handle escalated issues with professionalism and empathy About you: * Previous experience in a Customer Care role within housebuilding or housing association is essential * Strong communication, organisation, and problem-solving skills * Proven ability to manage challenging situations with professionalism * Confident using systems and managing multiple cases simultaneously * A team player who can also take initiative and lead by example
Customer Care Coordinator employer: CSC Recruitment Ltd
Contact Detail:
CSC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the housebuilding sector and let them know you're on the lookout for a Customer Care Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care. Think about how you would handle specific scenarios, especially those that involve challenging situations. This will help you showcase your problem-solving skills and professionalism.
✨Tip Number 3
Don’t forget to research the company culture of the developer you’re applying to. Understanding their values and how they maintain their 5-star rating can give you an edge in interviews. Show them you’re not just a fit for the role, but for their team too!
✨Tip Number 4
Apply through our website for the best chance at landing that Customer Care Coordinator position. We want to see your application and help you take the next step in your career with a fantastic company!
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in customer care, especially within the housebuilding sector, to show us you’re the right fit for this position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer care and how your experience aligns with our values. Share specific examples of how you've handled customer queries or resolved issues in the past.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing challenging situations you've faced. We want to see how you approached these problems and what solutions you implemented to ensure customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with a leading developer in Leicester.
How to prepare for a job interview at CSC Recruitment Ltd
✨Know Your Customer Care Stuff
Make sure you brush up on your knowledge of customer care within the housebuilding sector. Be ready to discuss specific examples from your past experiences where you've successfully resolved customer queries or managed challenging situations. This will show that you understand the role and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've had to think on your feet to resolve issues. Think about how you coordinated with contractors or site teams in the past. Highlighting your ability to manage multiple cases and still deliver exceptional service will impress the interviewers.
✨Demonstrate Team Spirit
Since this role involves mentoring junior coordinators, be ready to talk about your experience in supporting others. Share examples of how you've led by example and contributed to a positive team culture. This will show that you're not just a lone wolf but a team player who values collaboration.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer care. Practice responding to scenarios where you might need to handle escalated issues or monitor customer care performance. This will help you demonstrate your thought process and approach to maintaining that coveted 5-star rating.