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- Tasks: Resolve customer care defects and carry out multi-trade repairs in new build homes.
- Company: Reputable housing developer with a focus on quality and customer satisfaction.
- Benefits: Competitive salary up to £45,000, permanent position, and career progression opportunities.
- Why this job: Join a growing team and make a real difference in customers' new homes.
- Qualifications: Experience in new build housing and strong multi-trade skills required.
- Other info: Enjoy a stable role with a supportive work environment.
The predicted salary is between 36000 - 54000 £ per year.
Location: Cambridgeshire
Contract: Permanent
Hours: 42.5 hours per week
Salary: Up to £45,000 per annum (depending on experience)
We are working with a well-established housing developer who is looking to appoint an experienced Customer Care Technician to cover new build housing sites across Cambridgeshire.
This is an excellent opportunity for a skilled tradesperson with strong customer service skills and proven experience in new build housing to join a growing and reputable developer on a permanent basis.
The Role:
As a Customer Care Technician, you will be responsible for carrying out remedial works and defect repairs in occupied new build homes, ensuring a high standard of workmanship and customer satisfaction.
Key responsibilities include:
- Attending and resolving customer care defects within occupied properties
- Carrying out multi-trade repairs and maintenance to a high standard
- Diagnosing issues and completing works efficiently and professionally
- Liaising with the customer care team and site teams
- Maintaining accurate records of works completed
- Providing an excellent level of customer service at all times
About You:
- Proven experience working in new build housing is essential
- Strong multi-trade background (e.g. carpentry, patch plastering, basic plumbing, decorating)
- Excellent customer-facing and communication skills
- Ability to work independently and manage your own workload
- Full UK driving licence
- High attention to detail and pride in workmanship
What’s on Offer:
- Permanent position with a reputable housing developer
- Competitive salary up to £45,000
- 42.5-hour working week
- Long-term career stability and progression opportunities
If you are an experienced Customer Care Technician with new build housing experience and are looking for a stable, permanent role covering Cambridgeshire, we’d like to hear from you.
Customer Care Technician in Cambridge employer: CSC Recruitment Ltd
Contact Detail:
CSC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing industry and let them know you're on the lookout for a Customer Care Technician role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and multi-trade skills. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your previous work or any certifications you have when you go for interviews. This will help demonstrate your expertise in new build housing and your commitment to quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for talented individuals like you to join our team.
We think you need these skills to ace Customer Care Technician in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in new build housing and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your multi-trade background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Technician role. Share specific examples of your past work that demonstrate your attention to detail and customer satisfaction.
Show Off Your Communication Skills: Since this role involves liaising with customers and teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CSC Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of new build housing and the specific skills required for the role. Be ready to discuss your experience with multi-trade repairs and how you've handled customer care defects in the past.
✨Show Off Your Customer Service Skills
Since this role is all about customer satisfaction, think of examples where you've gone above and beyond for a customer. Be prepared to share stories that highlight your communication skills and ability to resolve issues effectively.
✨Be Ready to Diagnose
During the interview, you might be asked to diagnose common issues in new build homes. Brush up on your problem-solving skills and be ready to explain how you would approach various repair scenarios.
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the role. This shows your interest and helps you understand if the company is the right fit for you. Ask about their approach to customer care and how they support their technicians.
