Resident Liaison Officer (RLO)
Interested in this role You can find all the relevant information in the description below.
Location: Sutton
Contract: 40 Weeks
Start Date: 27th July 2026
About the Role
We are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our clients team on a 40-week social housing refurbishment project commencing on 27th July 2026.
The project involves the external and internal refurbishment of approximately 100 occupied residential properties across multiple apartment blocks. As the primary point of contact between residents, the client, and the site team, you will play a key role in ensuring excellent communication, minimising disruption, and maintaining high levels of resident satisfaction throughout the works.
Project Scope
The refurbishment programme includes:
- Roofing works
- Window replacements
- Internal decorations
- Associated refurbishment works to occupied social housing properties
Key Responsibilities
- Act as the main point of contact for residents before, during, and after planned works.
- Build and maintain positive relationships with residents, client representatives, and the site management team.
- Carry out resident consultations and property visits prior to works commencing.
- Issue notifications, newsletters, appointment letters, and programme updates.
- Coordinate access arrangements with residents and site operatives.
- Record and manage resident queries, concerns, complaints, and compliments, ensuring prompt resolution.
- Identify and provide additional support for vulnerable residents, escalating concerns where appropriate.
- Monitor resident satisfaction and complete customer care surveys.
- Attend site meetings and provide regular reports on resident engagement and project progress.
- Maintain accurate records and ensure all resident communications are documented.
- Work closely with the Site Manager and Project Manager to ensure works are delivered safely, efficiently, and with minimal disruption. Essential
Requirements
- Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment projects.
- Strong communication and interpersonal skills.
- Experience working on occupied residential properties.
- Excellent organisational and administrative abilities.
- Ability to manage difficult conversations professionally and empathetically. xgikmsk
- Competent in Microsoft Office, including Outlook, Word, and Excel.
Desirable
Experience w...
Resident Liaison Officer - Main Contractor in Belmont employer: CSC Recruitment Ltd
CSC Recruitment Ltd is an excellent employer, offering a dynamic work environment where hands-on leadership and teamwork are highly valued. With a strong focus on health and safety, employees benefit from a culture of support and collaboration, alongside opportunities for professional growth in the fast-paced construction sector. Working in South East London, you will enjoy the vibrant local community while contributing to impactful projects that enhance your skills and career trajectory.
