At a Glance
- Tasks: Coordinate post-construction customer care and resolve issues efficiently.
- Company: Dynamic construction firm based in Manchester with a supportive team culture.
- Benefits: Annual bonus, pension, private healthcare, and flexible working hours.
- Other info: Join a vibrant team with opportunities for growth and development.
- Why this job: Make a real difference by ensuring customer satisfaction after project completion.
- Qualifications: Experience in construction or customer care with strong organisational skills.
Based at our office in Manchester, this position plays a key role in supporting clients and residents once construction projects have been completed. Working closely with the Aftercare Manager, you will oversee the coordination of post-handover issues, ensuring all defects, warranty matters, and customer concerns are resolved efficiently and to a high standard. This is a full-time office-based role offering flexible working hours within a 40-hour week.
Main Duties
- Coordinate and monitor all post-completion remedial works and customer care activities
- Manage defect reports from initial enquiry through to final resolution
- Arrange and schedule inspections with subcontractors, suppliers, and site teams
- Ensure all aftercare works are completed within agreed response times and service standards
- Visit sites where required to inspect defects and verify completed works
- Maintain clear and accurate records using internal tracking and CRM systems, including Clixifix
- Handle customer enquiries and complaints in a professional and solutions-focused manner
- Liaise with warranty providers such as NHBC, LABC, and Premier Guarantee when required
- Assist with the smooth close-out of projects following handover
- Produce regular progress reports for senior management
- Ensure all remedial activities are carried out in line with company quality standards and health & safety procedures
About You
We are looking for someone who can confidently manage multiple tasks while delivering excellent customer service. You should have previous experience within a construction, customer care, or defects management environment and possess strong organisational and communication skills.
The following experience would be beneficial:
- Knowledge of construction methods and remedial works
- Experience within residential or mixed-use developments
- Technical or trade-related construction knowledge
- Familiarity with warranty and defects procedures
What’s on Offer
- Annual discretionary bonus scheme
- Company pension
- Private healthcare
- Flexible working arrangements
- Supportive office-based team environment in M40
Aftercare Coordinator employer: CSC Recruitment Ltd
As an Aftercare Coordinator at our Manchester office, you will join a supportive team dedicated to delivering exceptional customer service in the construction industry. We offer flexible working hours, a competitive annual bonus scheme, and opportunities for professional growth, all within a collaborative environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Aftercare Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the construction and customer care sectors. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a case study that highlights your experience in managing defects and customer care. This will give you an edge during interviews and show that you mean business.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to aftercare coordination. This will help you feel more confident and articulate when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that interview. Let’s get you started!
We think you need these skills to ace Aftercare Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in customer care or defects management, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Aftercare Coordinator role. Mention specific experiences that relate to managing post-completion issues and delivering excellent customer service.
Showcase Your Communication Skills:Since this role involves liaising with clients and subcontractors, make sure your written application demonstrates your strong communication skills. Keep your language clear and professional, but let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at CSC Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of construction methods and defects management. Familiarise yourself with common post-handover issues and how to resolve them. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Customer Service Skills
Since this role is all about customer care, be ready to share examples of how you've handled customer enquiries or complaints in the past. Highlight your solutions-focused approach and how you’ve managed to keep clients happy even in challenging situations.
✨Get Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks and priorities. You might want to mention any tools or systems you’ve used in the past, like CRM software, to keep track of customer interactions and defect reports.
✨Ask Smart Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the company’s approach to aftercare or how they measure success in this role. It shows that you’re genuinely interested and thinking ahead about how you can contribute.
