(Remote) People Service Manager in London

Location: London, United Kingdom

Department: Shared Services

Employment Type: Permanent | Full-time

Working Pattern: Hybrid (3 days per week in the office following successful completion of the probation period)

Working Hours: 37.5 hours per week

We are looking for an experienced Director of HR Business Partnership to lead our global People Advisory function, ensuring consistent, high-quality, and compliant HR support across all regions. You will oversee employee relations, policy interpretation, manager support, wellbeing, onboarding, and other people matters while building a scalable and efficient global service model.

Working closely with Strategic People Business Partners and other People & Culture teams, you will ensure seamless collaboration, clear ownership of people matters, and an exceptional employee and manager experience.

• Lead the design and evolution of the global People Advisory operating model, ensuring a consistent, efficient, and high-quality service across all regions.
• Oversee the delivery of core People Advisory services, including employee relations, manager coaching, policy interpretation, onboarding and offboarding, wellbeing, workforce planning, and employee lifecycle support.
• Establish service standards, governance, case ownership, and operating procedures that deliver a seamless and compliant employee experience.
• Inspire, coach, and develop regional People Advisory teams, fostering a culture of collaboration, accountability, inclusion, and continuous improvement.
• Partner with senior business leaders, Strategic People Business Partners, and other People & Culture teams to deliver integrated people solutions that support business objectives.
• Act as the senior escalation point for complex employee relations matters, providing commercially balanced, legally compliant, and people-focused guidance.
• Drive organisational effectiveness by optimising team structures, workforce planning, and service delivery models to support future business growth.
• Develop clear intake and case management processes, ensuring employees and managers receive timely, consistent, and high-quality support.
• Monitor service performance through KPIs, data, and employee insights, using analytics to identify trends, mitigate risks, and continuously improve the employee experience.
• Champion operational excellence by streamlining processes, enhancing governance, and ensuring consistent application of policies across multiple jurisdictions.
• Play a key role in delivering global People & Culture initiatives and transformation programmes, helping to shape the future of the HR function.

Extensive senior HR leadership experience within large, complex, and international organisations, with a proven track record of leading high-performing People teams.

Deep expertise in employee relations, employment legislation, policy governance, and the delivery of scalable, best-in-class People Advisory services.

Demonstrated experience leading and developing global or multi-country HR teams, driving consistency while adapting to regional and local requirements.

Strong commercial acumen with the ability to influence and challenge senior stakeholders, build trusted partnerships, and translate business priorities into effective people strategies.

Proven success in designing and optimising HR operating models, improving service delivery, and leading organisational and cultural transformation.

Excellent analytical, problem-solving, and decision-making skills, with a data-driven approach to continuous improvement and operational excellence.

Outstanding communication, leadership, and coaching capabilities, with the ability to inspire teams and lead through change.

A bachelor's degree in Human Resources, Business, or a related discipline, or equivalent professional experience. We welcome candidates whose expertise has been gained through a combination of professional experience, qualifications, and continuous development.

Extensive progressive HR leadership experience, including senior leadership responsibility within global or multinational organisations.

Key Competencies

• Operational Excellence – A proven ability to design, optimise, and deliver high-performing HR operations that enhance the employee experience and drive business outcomes.
• Global Leadership – Experience leading and inspiring diverse, geographically dispersed teams while fostering an inclusive, high-performance culture.
• Commercial Judgement & Risk Management – Confident in navigating complex employee relations matters, balancing commercial priorities with legal compliance and sound decision-making.
• Strategic Stakeholder Management – Skilled at building trusted relationships, influencing senior leaders, and partnering effectively across HR and the wider business.
• People Leadership & Coaching – Passionate about developing high-performing teams through coaching, mentoring, and empowering others to succeed.
• Service Design & Governance – Expertise in creating scalable HR service models, establishing governance frameworks, and driving consistency across global operations.
• Continuous Improvement & Data-Driven Decision Making – Comfortable using data, insights, and performance metrics to identify opportunities, improve service delivery, and support strategic decision-making.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

We encourage candidates to apply directly to our website and not through third-party sources. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. That's why we are the leading provider of business administration and compliance solutions. We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.

We offer fulfilling work and career opportunities. Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations.