Overview
In this role, you will manage strategic, multinational client portfolios and act as the primary relationship lead, driving growth and client satisfaction. You’ll coordinate cross-functional teams to deliver valuable solutions and ensure executive-level engagement. You’ll identify growth opportunities, lead account planning, and communicate CSC’s value to clients and partners. The position offers a collaborative, matrixed environment with a focus on revenue growth, retention, and long-term partnerships. You will work closely with sales, operations, and leadership to shape client strategies and drive measurable outcomes.
Pay / Benefits
- annual success-sharing bonuses or commission plans
- hybrid or remote work schedules
- competitive benefits package including annual leave
- tuition reimbursement
- referral bonuses
Responsibilities
- Develop and maintain trusted relationships with senior stakeholders across strategic client accounts
- Act as primary relationship lead ensuring proactive, high-quality engagement throughout the client lifecycle
- Lead strategic account planning to identify objectives, challenges, and long-term partnership strategies
- Identify opportunities to expand CSC services within existing accounts through cross-selling
- Drive revenue growth and retention by aligning CSC capabilities with client needs
- Coordinate internal resources across service delivery, operations, product, compliance, and leadership
- Build relationships with referral partners to identify mutual growth opportunities
- Lead sales and commercial discussions including opportunity qualification, proposals, and solution positioning
- Monitor client satisfaction and resolve escalations professionally
- Maintain accurate account plans and pipeline in CRM platforms (Salesforce or equivalent)
- Analyze market trends, competitors, client priorities, and regulatory changes to identify risks and opportunities
- Collaborate with internal stakeholders to develop new service propositions and client engagement strategies
- Achieve revenue, retention, and strategic objectives with strong client advocacy and commercial discipline
Key requirements
- 7-12 years experience in relationship management, strategic account management, or related roles
- Proven ability to manage and grow complex client relationships at senior/executive levels
- Track record of revenue growth through account expansion and cross-selling
- Strong commercial acumen balancing client objectives with business performance
- Experience leading strategic account planning in matrixed environments
- Excellent communication, presentation, influencing, and negotiation skills
- Ability to translate client needs into practical solutions via a consultative approach
- Strong organizational skills and ability to manage multiple priorities
- Experience in an international, matrixed organization
- Proficiency with Salesforce or comparable CRM platforms
- Advanced relationship-building skills with internal and external stakeholders
- communication
- presentation
- influencing
- Salesforce or comparable CRM platforms
- market and trend analysis
- solution positioning
Global Relationship Manager in London employer: CSC Corporation Service Company
CSC is an exceptional employer, offering a dynamic work environment in London that fosters professional growth and collaboration. With a strong commitment to diversity and inclusion, employees benefit from a comprehensive package of perks, including annual success-sharing bonuses, tuition reimbursement, and flexible hybrid work options. Join a team that values your contributions and supports your career aspirations while working on impactful capital market transactions.
Contact Details:
CSC Corporation Service Company Recruitment Team
