Employment Status: Fixed Term Contract (Fixed Term)
Time Type: Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary
Job Title: Technical Management Support Analyst - Fixed Term Contract 6 months
This is an exciting opportunity to join our team on a 6-month fixed-term contract.
Primary Function
To perform a wide variety of support, developmental, and administrative tasks efficiently and effectively across all teams within Technical Management
Working Relationships
Reports to Manager, Technical Management DevelopmentNo direct reportsRegular interaction with front line staff and Management in Technical Management, Operations, Commercial Unit Finance and Standards
Dimensions
Responsible for initiating process improvements within personal scopeProvides multiple deliverables in a timely manner Operates within department budget (i.e. purchasing support services, utilizing external vendors)
Principal Duties & Responsibilities
- Understanding the Business
- Manages and maintains key documents, systems, and databases, ensuring they are accurate, up to date, properly stored, and aligned with internal and external requirements. Responsibilities include routine updates, version control, data quality checks, and coordinating with stakeholders to ensure timely publications and revisions. This covers the TM aspects of, but is not limited to:
- Accreditation Certificates and Scopes
- Notices and Information Bulletins
- Standard Updates
- Accuris
- CMS updates
- Centra
- Revenue-generating certificates
- TM SharePoint/Connect Space
- Active involvement in development of departmental process and process improvement initiatives.
- Researches background information, collates data, prepares responses, and recommends courses of action.
- Reviews contract details with external vendors to ensure CSA receives agreed deliverables (e.g., accreditation listing accuracy, renewal invoices, translation quotes, hotel deliverables).
- Maintains confidentiality of sensitive business information (e.g., business plans, training and qualification records, strategic materials).
- Liaises with Accounting to resolve budgeting discrepancies and process invoices.
- Independently assesses and prioritizes internal and external communications; determines whether to handle or elevate to the appropriate Manager.
- Compiles historical and forecast data to support business planning and budgeting cycles.
Working Well with Others
- Interfaces effectively with leadership, internal stakeholders, and cross-functional teams to support issue resolution.
- Collaborates regularly with team members across Technical Management, Operations, Commercial, Finance and Standards.
- Monitoring shared inboxes, routing inquiries appropriately, and ensuring timely follow up.
- Prepares and distributes meeting agendas, minutes, and materials to ensure alignment and follow through.
- Provides backup support to colleagues in the department on core responsibilities.
Customer Experience
- Interfaces directly with customers, industry partners, and external stakeholders to answer inquiries and resolve issues.
- Prepares materials for internal and external presentations, including layout and visual formatting tailored to the audience.
- Ensures timely communication of key updates, documents, and business information to stakeholders.
Delivering Results
- Maintains departmental data repositories (e.g., Smartsheet, Wrike, training and qualification records, custom logs, social business platforms).
- Performs a wide range of duties in support of department management. Examples may include, but are not limited to:
- Coordinating general administrative workflows and ensuring tasks move efficiently between stakeholders.
- Maintaining organized filing, document structures, and departmental records in line with internal practices.
- Supporting the preparation, formatting, and distribution of departmental materials as needed.
- Assisting with logistical arrangements related to departmental activities (such as team meetings, committee meetings).
- Providing general administrative support for ad hoc requests, initiatives, and special assignments.
- Independently manages assigned special projects, determining required tasks and planning execution for efficient completio
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