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- Tasks: Support the commercial team with quotes, orders, and customer enquiries.
- Company: CSafe, a leader in thermal shipping solutions for pharmaceuticals.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a mission-driven company making a real difference in patient care.
- Qualifications: 2 years of customer service experience and strong communication skills.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 30000 - 42000 ÂŁ per year.
CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals.
With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products in both the active and passive segments. CSafe is the only provider with an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases allowing our team to match your requirements to the best solution for your needs. Any size, any duration and any temperature – CSafe is at the heart of your cold chain.
Job Purpose: Reporting directly to the Customer Service Manager the Customer Service Representative is responsible for supporting the commercial team with quotes and lead times, coordinating, and processing all incoming orders/leases, and supporting with all external logistical requirements.
Role and Responsibilities:
- Processing purchase orders or leases, across a limited range of CSafe’s products and services.
- Answering relevant incoming customer enquiries, using your in-depth knowledge of products, and utilising all relative internal channels.
- Liaising with all relevant internal departments regarding the management of enquiries and orders or lease requests through to completion – providing a true end-to-end customer experience.
- Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
- Ensuring your personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
- From time to time, as requested by management it may be necessary to carry out extra duties in addition to those listed.
- Take part in all identified training to ensure skills are in line with the job role requirements.
Requirements:
- Minimum of 2 years prior experience in Customer Services.
- Prior experience working within a team environment.
- Familiarity with Sage X3 and Wave Reaction.
Functional Competencies:
- Fluency in English both in written and verbal communication.
- Proficient IT skills for system management and Office 365 based applications.
- Analyse situations.
- Listen effectively and communicate clearly.
- Problem-solving skills.
- Planning, organising and time management skills.
- Strong prioritisation skills.
- Positive approach to correcting errors and ensuring reduction of future errors.
- Excellent attention to detail.
- Strong team orientation - able to work effectively in multiple teams simultaneously.
- Resilience with the ability to work under pressure.
Behaviour and Attitude Competencies:
- Professional Presentation.
- Quick learner.
- Effective communicator at all levels.
- Calmness (Under pressure).
- Organised and self-motivated.
- Flexibility.
- Resilience.
- Proactivity.
Other Requirements:
- Full Driving licence.
- Right to work in the UK.
- Hybrid role – 3/4 days on-site.
Customer Service Representative in Long Crendon employer: CSafe
Contact Detail:
CSafe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Long Crendon
✨Tip Number 1
Get to know the company inside out! Research CSafe's products and services, especially their thermal shipping solutions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and effective. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you resolved customer issues. Be ready to share these during interviews to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the CSafe team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative in Long Crendon
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've handled enquiries and resolved complaints in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your familiarity with tools like Sage X3 and how you can contribute to our client-first focus.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to break down your experiences and skills, making it easier for us to see why you’re a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at CSafe
✨Know Your Stuff
Before the interview, make sure you’re familiar with CSafe’s products and services. Brush up on their thermal shipping solutions and how they cater to the pharmaceutical industry. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to provide a true end-to-end customer experience.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value effective communication. Don’t hesitate to ask for clarification if you need it!
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Prepare by thinking of specific situations where you had to plan, organise, and prioritise tasks effectively. This will showcase your resilience and organisational skills.
