At a Glance
- Tasks: Coordinate global partner relationships and ensure seamless operations across regions.
- Company: Join a leading logistics company with a focus on innovation and collaboration.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Work in a hybrid environment with a diverse, international team.
- Why this job: Be the backbone of a dynamic team and make a real impact in global logistics.
- Qualifications: Degree in Business or related field; experience in sales operations or partner management preferred.
The predicted salary is between 37800 - 46200 £ per year.
The Partner Alliance Specialist is the operational backbone of CSafe's Global Partner Alliances team, which owns the global relationship with CSafe's logistics partners - airlines and freight forwarders - across active, passive and hybrid solutions. While Regional Senior Directors own the commercial relationship with partners headquartered in their area (Europe, Americas, APAC), the Coordinator ensures consistency, continuity and visibility across the three regions. This is a team support and coordination role, not an account-ownership role: the Coordinator does not negotiate commercial terms or own a partner relationship, but makes sure the team operates as one global function rather than three regional silos - particularly when a business opportunity and an operational matter involving a partner crosses regional lines.
The role sits under Sales but is highly operational in practice, requiring close cross-functional coordination with the Regional Senior Directors, Operations, Legal and Finance - and, for matters that intersect with CSafe's pharmaceutical customers, the Global Key Account (GKA) team.
Key Responsibilities
- Global Coordination & Cross-Regional Triage: Serve as the central point of contact for any partner-related matter that spans more than one region. Triage incoming cross-regional signals, route them to the correct Regional Senior Director, and loop in the relevant regional colleague on the ground for local support. Maintain a single, shared view of each strategic partner across regions. Escalate to the Head of Global any cross-regional matter that touches pricing authority, contractual terms, or ownership disputes.
- Interface with Global Key Accounts (GKA - Pharma Customers): Act as the secondary point of contact for GKA-originated requests that touch the partner side. Support Regional Senior Directors in maintaining direct relationships with their regional GKA counterparts.
- Business Reviews & Account Planning: Support the Regional Senior Directors in preparing for Quarterly Business Reviews (QBR) and Business Reviews with airlines and freight forwarders. Help track open opportunities, action items and commitments arising from business reviews through to closure.
- Contracts & Commercial Documentation: Maintain a repository of standard partner agreement templates. Coordinate with Legal and Finance on contract routing, renewals and amendments for partner agreements.
- Reporting & KPIs: Build and maintain a global dashboard of partner performance. Produce consolidated reporting for the Head of Global ahead of internal and executive reviews.
- Process Improvement: Identify gaps or inconsistencies in how the three regions operate and propose standardized playbooks. Support onboarding of new Regional Senior Directors.
Qualifications
Required: Bachelor's degree in Business, Supply Chain, Logistics, or related field. 3-5 years of experience in sales operations, program/partner management, or commercial coordination. Experience working with or supporting relationships with airlines, freight forwarders, or logistics partners. Strong proficiency with Salesforce (CRM) and Power BI, in addition to Microsoft Office. Excellent organisational skills and comfort managing multiple regional stakeholders and time zones simultaneously. Fluent English, written and spoken.
Preferred: Familiarity with lease agreements, pricing structures, or contract management in an aviation/logistics context. Prior experience in program-management, sales-operations, or partner-enablement role supporting a globally distributed team.
Key Competencies: Operates with a global, cross-regional mindset; highly organized, process-oriented, with strong follow-through on cross-functional action items. Discreet and professional handling commercially sensitive partner and pricing information. Collaborative, service-oriented approach.
Working Conditions: Home or hybrid environment; role requires regular scheduling across Europe, Americas and APAC time zones. Occasional extended or shifted hours to accommodate business reviews and coordination calls across regions. Some travel expected for key partner business reviews and internal team meetings.
Partner Alliance Specialist in England employer: CSafe
CSafe is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the Global Partner Alliances team. Employees benefit from a supportive environment that prioritises professional growth, with opportunities to engage in cross-regional projects and enhance their skills in a global context. Located in the UK, CSafe provides a hybrid working model, allowing for flexibility while maintaining strong connections across Europe, the Americas, and APAC.
