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- Tasks: Support the commercial team with quotes, process orders, and ensure customer satisfaction.
- Company: Join CSafe, a leader in thermal shipping solutions for pharmaceuticals.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference in healthcare by ensuring patients receive vital medications.
- Qualifications: 2 years of customer service experience and strong communication skills.
- Other info: Dynamic team environment with a focus on innovation and client-first approach.
The predicted salary is between 30000 - 42000 ÂŁ per year.
CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals.
With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products in both the active and passive segments. CSafe is the only provider with an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases allowing our team to match your requirements to the best solution for your needs. Any size, any duration and any temperature – CSafe is at the heart of your cold chain.
Job Purpose: Reporting directly to the Customer Service Manager the Customer Service Representative is responsible for supporting the commercial team with quotes and lead times, coordinating, and processing all incoming orders/leases, and supporting with all external logistical requirements.
Role and Responsibilities:
- Processing purchase orders or leases, across a limited range of CSafe’s products and services.
- Answering relevant incoming customer enquiries, using your in-depth knowledge of products, and utilising all relative internal channels.
- Liaising with all relevant internal departments regarding the management of enquiries and orders or lease requests through to completion – providing a true end-to-end customer experience.
- Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
- Ensuring your personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
- From time to time, as requested by management it may be necessary to carry out extra duties in addition to those listed.
- Take part in all identified training to ensure skills are in line with the job role requirements.
Requirements:
- Minimum of 2 years prior experience in Customer Services.
- Prior experience working within a team environment.
- Familiarity with Sage X3 and Wave Reaction.
Functional Competencies:
- Fluency in English both in written and verbal communication.
- Proficient IT skills for system management and Office 365 based applications.
- Analyse situations.
- Listen effectively and communicate clearly.
- Problem-solving skills.
- Planning, organising and time management skills.
- Strong prioritisation skills.
- Positive approach to correcting errors and ensuring reduction of future errors.
- Excellent attention to detail.
- Strong team orientation - able to work effectively in multiple teams simultaneously.
- Resilience with the ability to work under pressure.
Behaviour and Attitude Competencies:
- Professional Presentation.
- Quick learner.
- Effective communicator at all levels.
- Calmness (Under pressure).
- Organised and self-motivated.
- Flexibility.
- Resilience.
- Proactivity.
Other Requirements:
- Full Driving licence.
- Right to work in the UK.
- Hybrid role – 3/4 days on-site.
Customer Service Representative in Aylesbury employer: CSafe
Contact Detail:
CSafe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Representative role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching CSafe and its products. Understand their mission and how they support the pharmaceutical cold chain. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Tip Number 3
Practice your communication skills! As a Customer Service Representative, you'll need to be an effective communicator. Role-play common customer scenarios with a friend to sharpen your problem-solving and listening skills.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the CSafe team.
We think you need these skills to ace Customer Service Representative in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Representative role. Highlight your previous customer service experience and any relevant IT skills, like familiarity with Sage X3 or Office 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to CSafe's mission. Be sure to mention your problem-solving skills and ability to work under pressure.
Showcase Your Communication Skills: Since fluency in English is key for this role, make sure your written application is clear and professional. Use concise language and check for any spelling or grammar mistakes before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at CSafe
✨Know Your Stuff
Before the interview, make sure you’re well-versed in CSafe’s products and services. Familiarise yourself with their thermal shipping solutions and how they cater to the pharmaceutical industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience that highlight your customer service skills. Think about times when you resolved complaints or handled difficult situations. Be ready to discuss how you ensured a positive customer experience, as this is crucial for the Customer Service Representative role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This not only shows that you’re engaged but also reflects the effective communication skills that are essential for the job.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare for questions like how you would handle a specific customer complaint or manage multiple orders under pressure. Practising these scenarios will help you articulate your thought process clearly during the interview.
