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- Tasks: Support the commercial team with quotes, orders, and customer enquiries.
- Company: CSafe, a leader in thermal shipping solutions for pharmaceuticals.
- Benefits: Hybrid work model, competitive salary, and professional development opportunities.
- Why this job: Join a mission-driven company making a real difference in patient care.
- Qualifications: 2 years of customer service experience and strong communication skills.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 ÂŁ per year.
CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products in both the active and passive segments.
Job Purpose: Reporting directly to the Customer Service Manager, the Customer Service Representative is responsible for supporting the commercial team with quotes and lead times, coordinating, and processing all incoming orders/leases, and supporting with all external logistical requirements.
Role and Responsibilities:
- Processing purchase orders or leases, across a limited range of CSafe’s products and services.
- Answering relevant incoming customer enquiries, using your in-depth knowledge of products, and utilising all relative internal channels.
- Liaising with all relevant internal departments regarding the management of enquiries and orders or lease requests through to completion – providing a true end-to-end customer experience.
- Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
- Ensuring your personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
- From time to time, as requested by management it may be necessary to carry out extra duties in addition to those listed.
- Take part in all identified training to ensure skills are in line with the job role requirements.
Experience and Qualifications:
- Minimum of 2 years prior experience in Customer Services.
- Prior experience working within a team environment.
- Familiarity with Sage X3 and Wave Reaction.
- Fluency in English both in written and verbal communication.
- Proficient IT skills for system management and Office 365 based applications.
- Analyse situations.
- Listen effectively and communicate clearly.
- Problem-solving skills.
- Planning, organising and time management skills.
- Positive approach to correcting errors and ensuring reduction of future errors.
- Excellent attention to detail.
- Strong team orientation - able to work effectively in multiple teams simultaneously.
- Resilience with the ability to work under pressure.
Behaviour and Attitude Competencies:
- Professional Presentation.
- Quick learner.
- Effective communicator at all levels.
- Calmness (Under pressure).
- Organised and self-motivated.
- Flexibility.
- Resilience.
- Proactivity.
Other Requirements:
- Full Driving licence.
- Right to work in the UK.
- Hybrid role - 3 days on-site.
Customer Service Representative - 12 Month FTC in Aylesbury employer: CSafe
Contact Detail:
CSafe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - 12 Month FTC in Aylesbury
✨Tip Number 1
Get to know the company inside out! Research CSafe's products and services, especially their thermal shipping solutions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be an effective communicator. Try role-playing common customer scenarios with a friend to sharpen your problem-solving and listening skills.
✨Tip Number 3
Network like a pro! Connect with current or former CSafe employees on LinkedIn. They can provide insights into the company culture and might even give you tips for your interview. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at CSafe. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Representative - 12 Month FTC in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Representative role. Highlight your previous customer service experience and any relevant IT skills, like familiarity with Sage X3 or Office 365.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for CSafe. Share specific examples of how you've handled customer enquiries or resolved complaints in the past, showing off your problem-solving skills and attention to detail.
Showcase Your Communication Skills: Since this role requires effective communication, make sure your written application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at CSafe
✨Know Your Stuff
Make sure you’re familiar with CSafe’s products and services. Brush up on their thermal shipping solutions and how they cater to the pharmaceutical industry. This knowledge will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you’ve successfully resolved customer complaints or managed enquiries. Highlight your problem-solving skills and ability to work under pressure, as these are crucial for a Customer Service Representative.
✨Practice Effective Communication
Since fluency in English is key, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member to get comfortable with speaking about your experiences and answering potential interview questions.
✨Demonstrate Team Spirit
CSafe values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you’ve worked effectively within a team to achieve a common goal, showcasing your strong team orientation.
